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Orbi Pro SRR60 missing attached devices
New to Netgear Routers - have an Orbi Pro SRR60 Firmware Version V2.5.0.108 setup and working fine except that in the attached device list there are some missing. Specically, one of four SONOS Play 1...
Hi rwdozier cmfnotify Marchal saulos Vintners
Please update your Orbi Pro to the latest FW 2.5.1.106. We have fixed many issues reported earlier on the community. Please reach us if you are seeing any issues after the upgrade.
Download Link:
SRR60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRR60-V2.5.1.106.zip
SRS60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRS60-V2.5.1.106.zip
SRC60 - http://www.downloads.netgear.com/files/GDC/SRC60/SRC60-V2.5.1.106.zip
RBS50Y - http://www.downloads.netgear.com/files/GDC/RBS50Y/RBS50Y-V2.5.1.106.zip
New Features and Enhancements:
- Supports Access Control and MAC ACL in AP mode.
- Optimized connectivity requests to Insight cloud.
- Supports the NETGEAR Insight app and Insight Cloud Portal version 5.8.
Bug Fixes:
- Fixes certificate issue that blocked https login on Chrome.
- Fixes an issue where the local browser UI returns a 500 error due to a memory leak. Note: If firmware update fails, reboot and try the update again.
- Fixes an issue that prevented client access to the Internet. Note: We recommend you open MAC ACL and Access Control configuration and click Save to repair any incorrect settings.
- Correct client information is now displayed in the Attached Devices page when clients connect to RBS50Y wireless 3.
- Enhanced log messages for onboarding the device from the Insight Cloud Portal and Insight app
Known Issues:
- MAC ACL or Access Control can exceed configuration storage capacity with unexpected results in firmware version 2.4.0.114. Workaround: Upgrade to 2.5.1.106, and then go to the MAC ACL and Access Control settings and click Save to reapply the settings.
- After updating router firmware, existing clients can be steered to the router because the wireless readiness in the router is faster than the wireless readiness in the satellite. Workaround: Connected clients might notice slower throughput or a weaker signal, which resolves when the user roams or reconnects.
- Clients with hostnames that exceed 32 bytes do not display well in the Attached Devices page. To be fixed in an upcoming release.
Close, but no cigar! Updated the SRR60 firmware this morning to Router Firmware Version V2.5.1.106 and the missing wireless device now shows up in the attached device list, BUT now!, there is a wired attached device not showing up that was in the list on the previous firmware version. I will submitting a debug log to RaghuHR within a day or so.
Also, I also really believe the attached device list layout is just bloated and not consice enough at all. Lots of redundacy on the page and who needs graphics for the attached device list on a "PRO" model, really? I will be submitting a "feature request" for a better attached device list soon. I think the 'search' feature of the attached device list page is broke as well.
Anyone else want to chime in?
...Bob
Router Firmware Version V2.5.1.106
My apologies! I captured a debug.log with the missing attached device. I know it was NOT in the list and I power cycled the device to see if it would show up in the attached device list and it did not - it was not in the Insight App list of devices either. However, the next morning, when I listed the devices with Insight, ALL devices were listed. I then checked the web based interface of attached devices and all the devices were listed there as well. Go figure!
RaghuHR - sorry for the premature post.
...Bob
Thank you rwdozier for confirming missing devices in attached page is no more on the latest FW (2.5.1.106).
Our mission is to resolve customer issues at the highest level. We are here to help make sure you get the results you expect from Business WiFi Mesh System , so don’t hesitate to reach out with questions. We’d love to hear from you.
Raghu
Hi rwdozier cmfnotify Marchal saulos Vintners
Please update your Orbi Pro to the latest FW 2.5.1.106. We have fixed many issues reported earlier on the community. Please reach us if you are seeing any issues after the upgrade.
Download Link:
SRR60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRR60-V2.5.1.106.zip
SRS60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRS60-V2.5.1.106.zip
SRC60 - http://www.downloads.netgear.com/files/GDC/SRC60/SRC60-V2.5.1.106.zip
RBS50Y - http://www.downloads.netgear.com/files/GDC/RBS50Y/RBS50Y-V2.5.1.106.zip
New Features and Enhancements:
- Supports Access Control and MAC ACL in AP mode.
- Optimized connectivity requests to Insight cloud.
- Supports the NETGEAR Insight app and Insight Cloud Portal version 5.8.
Bug Fixes:
- Fixes certificate issue that blocked https login on Chrome.
- Fixes an issue where the local browser UI returns a 500 error due to a memory leak. Note: If firmware update fails, reboot and try the update again.
- Fixes an issue that prevented client access to the Internet. Note: We recommend you open MAC ACL and Access Control configuration and click Save to repair any incorrect settings.
- Correct client information is now displayed in the Attached Devices page when clients connect to RBS50Y wireless 3.
- Enhanced log messages for onboarding the device from the Insight Cloud Portal and Insight app
Known Issues:
- MAC ACL or Access Control can exceed configuration storage capacity with unexpected results in firmware version 2.4.0.114. Workaround: Upgrade to 2.5.1.106, and then go to the MAC ACL and Access Control settings and click Save to reapply the settings.
- After updating router firmware, existing clients can be steered to the router because the wireless readiness in the router is faster than the wireless readiness in the satellite. Workaround: Connected clients might notice slower throughput or a weaker signal, which resolves when the user roams or reconnects.
- Clients with hostnames that exceed 32 bytes do not display well in the Attached Devices page. To be fixed in an upcoming release.
Hi ,
all OK here after the upgrade, thanks a lot
Router Firmware Version V2.5.1.106
Ok, I have now discovered one of my wired connected devices (static IP) not showing up in the attached device list again. I have confirmed that it is not in the attached device list. The device is verified connected but just not in the attached device list. Fing finds it fine. This device showed up in the Firmware Version V2.5.0.108 fine, now in this version, it seems to come and go.
RaghuHR please advise.
Thank you.
....Bob
Orbi Pro SRR60 still missing attached devices after firmware update to 2.5.1.106.
Orbi App on OnePlus 7 pro is also unable to manage device access, it always shows unkown error occured.
Chrome also has the certificate issue since update.
- In fact nothing shows up in attached devices except for the satellite, the same in the Netgear Insight App.
Hi scopocs
Could you please share the debug logs?
Go to Orbi Pro local UI by accessing https://<Orbi Pro IP address>/debug.htm
Click on start capture.
Connect those wireless clients including your One Plus 7.
Wait for 5 mins to record the details in the log files.
Save the debug logs and send me via PM. You can upload the debug logs into google drive.
PS- If your devices are connected to satellite then please get the debug logs from satellite too. ( steps to get the debug logs is same as mentioned above but access using satellite IP address).
Let me know if you have any difficulty in sharing the debug files.
Thanks,
Raghu
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