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YesYes6533's avatar
YesYes6533
Aspirant
Jun 27, 2022

Orbi Pro SXR80 Device is Disconnected status

Orbi Pro Router SXR80 in the insight app shows Device is Disconnected status. But wifie is working fine. In the insight cloub portal also it shows Needs Attension. I could not save any new changes. ...
plemans's avatar
plemans
Guru - Experienced User
Jun 28, 2022

What modem/gateway is the router connected to?

  • YesYes6533's avatar
    YesYes6533
    Aspirant
    Jun 28, 2022

    Orbi Router is connected to AT&T Cable modem

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jun 28, 2022

      What att cable modem? many of them are combo devices and running a double nat can cause insight (and the gui) to think its offline when it isn't. 

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