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Forum Discussion
Ari_UK
Jun 04, 2023Aspirant
Orbi Pro SXS30 blocking Aurora Aone Hub Firmware 4.3.1.102
Hi everyone, I upgraded my Netgear Mesh network SXS30 to the latest 4.3.1.102 Since then my Aurora Aone Hub does not connect. I've contacted their support and they advised the following ports ...
- Jun 05, 2023
Thanks for the replies. I solved the issue. Really strange one.
When I connect the Zigbee Aone hub to the Netgear Oribi router SXR30 it works, but connecting it back to the SXS30 satellite which it's been hardwired to for the last 2 years does not work.
So I moved the Aone hub and plugged it into the switch connected to the Netgear router - strange one for the books.
All other networking devices hardwired and connected via wireless to the other satellite work, except this hub.
schumaku
Jun 05, 2023Guru - Experienced User
Ari_UK wrote:
Since then my Aurora Aone Hub does not connect. I've contacted their support and they advised the following ports need to be open
UDP 5560-5566
TCP 5568
TCP/UDP 8883
Typical support organization confusion caused by poor substandard documentation and crappy customer service. All of these devices require outgoing connections on the protocols and ports mentioned. To many uninformed users tend to add some port forwarding accordingly for no reason.
CrimpOn is perfectly on the spot.
Ari_UK
Jun 05, 2023Aspirant
Thanks for the replies. I solved the issue. Really strange one.
When I connect the Zigbee Aone hub to the Netgear Oribi router SXR30 it works, but connecting it back to the SXS30 satellite which it's been hardwired to for the last 2 years does not work.
So I moved the Aone hub and plugged it into the switch connected to the Netgear router - strange one for the books.
All other networking devices hardwired and connected via wireless to the other satellite work, except this hub.
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