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Forum Discussion
Orbi Pro WiFI 6 AX5400 Dropping Iphone & Ipad off WIFI
Hello friends: I need some help here. I installed a Orbi Pro Wifi AX5400 System in my house. I have it all set-up and the TV's all running off the WIFI is fantastic. No complaints at all. However, th...
mttmaverick wrote:
It will randomly drop the phone and then it does not recognize the password when you try to click back on WIFI on your phone.
What steps do you take to get the iPhones (also iPad?) connected again?
I have to restart my phone if I want to get back on the WiFi
Does the Orbi log have any information about the iPhone when it connects (and reconnects)?
There seem to be many Orbi systems with the marketing label AX5400. What is the model number from the product label on the bottom of the router?
Enter that number in the box at https://support.netgear.com and it will bring up a link to Documentation - - User Manual.
Search the User Manual for Log File for instructions on how to access it.
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