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Forum Discussion
Orbi SRR60 disconnection
Hello, We have 1 SRR60 and 3 SRS60 in a meshed network. From time to time we have to restart the SRR60 because our users get disconnected from it. Is it normal behavior ?
Not really, no.
what firmware is the SRR on?
What modem/gateway is it connected to?
What error do they get? "connected, no internet", does the ssid stop broadcasting entirely, do wired devices drop, what actually happens?
Hi,
The firmware is V2.6.2.200
It is connected to a Nighthawk X4S D7800
The error they get is indeed connected no internet, and no issues with the wired devices.
They are simply working on their computers and then the internet connection drops for wireless users, but wired devices works fine
I have since moved the users to wired when I can, but that isn't a real fix for this problem.
There could be a week or 2 with no problems and a rather stable connection and then in a single week we would have to restart them 2 or 3 times maximum.
A couple things.
1. The newest firmware 2.7.0.122 has quite a few fixes in it. https://www.netgear.com/support/product/srk60.aspx
2. Is the D7800 in modem only mode? Or is it acting as router and the SRR60 in access point mode? Just checking to see if its a nat issue
3. Are you on dsl service? or using a different gateway that the D7800 is connected to?
4. Does the D7800 drop as well or just the SRR60?
Hi,
Thanks I'll check out the link you sent
No the D7800 is in router mode, the Orbi is just an access point. We were having DHCP issues (the former IT service decided to let the D7800 and the Orbi be DHCP servers on the same network) so we made a separate DHCP server to handle that with a DNS server.
The D7800 is connected to a DSL line yes, no other router before it
Cannot say for sure since we fragmented the network, wired works well so I would say the D7800 doesn't drop but then again we didn't try to ping it from wired users when the wireless network drops. I'll try that next time and let you know
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