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Forum Discussion
Desk1
Nov 15, 2021Tutor
Orbi SRR60 disconnection
Hello, We have 1 SRR60 and 3 SRS60 in a meshed network. From time to time we have to restart the SRR60 because our users get disconnected from it. Is it normal behavior ?
plemans
Nov 15, 2021Guru - Experienced User
Not really, no.
what firmware is the SRR on?
What modem/gateway is it connected to?
What error do they get? "connected, no internet", does the ssid stop broadcasting entirely, do wired devices drop, what actually happens?
Desk1
Nov 15, 2021Tutor
Hi,
The firmware is V2.6.2.200
It is connected to a Nighthawk X4S D7800
The error they get is indeed connected no internet, and no issues with the wired devices.
They are simply working on their computers and then the internet connection drops for wireless users, but wired devices works fine
I have since moved the users to wired when I can, but that isn't a real fix for this problem.
There could be a week or 2 with no problems and a rather stable connection and then in a single week we would have to restart them 2 or 3 times maximum.
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