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Forum Discussion
dir
Jun 17, 2020Apprentice
RBS50Y - Nothing connecting to it
I have 2 indoor SRS60 satellites and 1 outdoor RBS50Y connected to my Orbi Pro SRR60. All deviced are on Firmware Version: V2.5.2.104 Nothing connects to the outdoor satellite. To test this, I:...
- Jun 24, 2020
I did a factory reset of all devices, deleted and re-added to Insight, and reconfigured from scratch. I didn't restore my config in case doing so might corrupt things again.
It is all connecting now.
RaghuHR
Jun 17, 2020NETGEAR Expert
Hi dir
Thank you for the detailed explanation of your issues. We need debug logs to analyze further. Please access RBS50Y via
1. https://<ip address of RBS50Y>/debug.htm
2. Click on start capture.
3. Try to connect the device as you did before ( standing in front of the RBS50Y . Before that do forget the network on your iPhone.
4. Once you know it is connected to Router. Save the debug logs.
Please upload the debug logs onto the google drive and share me link via PM.
We will check and update you.
Raghu
- dirJun 24, 2020Apprentice
I did a factory reset of all devices, deleted and re-added to Insight, and reconfigured from scratch. I didn't restore my config in case doing so might corrupt things again.
It is all connecting now.
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