NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SRS60 satellite will not connect
Hi - we have had a stable Orbi mesh for a long time - recently, one satellite has unpaired and will not re-connect (the top continuously flashes magenta). I have read that I am supposed to press Sync...
Sorry - I don't understand your advice - I think you are saying I should turn OFF the other satellites, then pair the one that isn't working with the base, then turn ON the other satellites. Is that right?
And is the other option to carry the not-connecting satellite to the router, connect them by ethernet, and then do what?
Hi Djh11375,
You can simply click add new satellite in the local UI of the ORBI router and it will give you instructions on when you will have to press the sync button from the unpaired satellite, to sync it again. If you're unsure, I will follow FURRYe38 suggestion in connecting it via ethernet to the router to sync, and once done, you can unplug the cable and place it in your desired spot/location.
Kind regards,
BrianL
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
