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Forum Discussion

Greyscale's avatar
Greyscale
Initiate
Jan 20, 2021

slow and unreliable connection from SRR60/SRS60

Hi everyone,   I have an Orbi Pro SRR60 and two SRS60 satellites. I have never been able to set a wireless configuration that's even close to being consistent and reliable. My connection is a 1G...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jan 20, 2021

Hi Greyscale 

 

Could you please send us the debug logs from SRR60 and SRS60 when the issue was happening?

 

Go to https://<Ip address of SRR60/SRS60>/debug.htm

Click on start capture.

Wait for the issue to happen and you can wait at least 2-3 min before clicking save debug logs. 

 

Upload into google drive and send me a link to download via PM.

 

Also if you can send your network diagram with placement of your SRR and SRSs.

 

Thanks,

Raghu

Greyscale's avatar
Greyscale
Initiate
Jan 20, 2021

Thanks for the reply, RaghuHR.

I've started log capture on all 3 devices and will PM you with links in a day or two.

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