Forum Discussion

Aspirant

Sep 12, 2019

Solved

SRR60 - Unable to login to NETGEAR Insight iOS app: 'An error has occurred. Try Again'

I am unable to log in to the NETGEAR Insight app on iOS.

I've tried going through the password change process (and tested that I can use the password to login via the website) but I still get the error: 'An error has occurred. Try again.'

evan2
Sep 15, 2019
bernardh

Your iOS insight app version is v 2.4.5.1.7,

but there is not this version,

Could do you please download Netgear Insight APP again in APP store?

The version is 5.7.14.

You may serach "NETGEAR Insight" in APP store.

4 Replies

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RaghuHR
NETGEAR Expert
Sep 12, 2019
Hi bernardh

Could you please let us know the app version that you are using? Hope you have upgraded to latest version. Also attach the screen shot of the error.

Thanks,

Raghu
- bernardh
  Aspirant
  Sep 12, 2019
  I’m using v 2.4.5.1.7
  
  Screenshot attached
  - evan2
    NETGEAR Expert
    Sep 15, 2019
    bernardh
    
    Your iOS insight app version is v 2.4.5.1.7,
    
    but there is not this version,
    
    Could do you please download Netgear Insight APP again in APP store?
    
    The version is 5.7.14.
    
    You may serach "NETGEAR Insight" in APP store.