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Forum Discussion
SRR60 and SRS60 losing connection (magenta)
All at v2.7.1.108 I started with 2 satellites and it was generally ok. Then the satellite furthest from the SRR60 would occasionally give magenta ring. It’s hard wired to Sky Q box and the sound go...
Hi paul1315,
Welcome to our community! 🙂
It seems that you are having issues with your satellites connecting to the router. May I know if this happened on this specific firmware only? Did it happened before on the previous firmware v2.7.0.122? If not, please try to roll-back the firmware to v2.7.0.22 and please make sure that the satellites are on the same firmware with the router.
Regards,
John
NETGEAR Community Team
The problem did happen on the previous version of the firmware I had installed.
The satellites and router are all on the latest firmware version now, though the Orbi app failed to update them despite prompting for it to be done and claiming it had updated them several times. In the end I did each one manually.
I had all 3 satellites lose connection to the router for just over 30 minutes 2 nights ago and then one satellite lost connection last night and wouldn't connect again.
Does the magenta ring on the satellite only mean it has lost connection to the router?
What colour should the rings go on the router and satellites if the broadband connection is lost (which wasn't the case the last two nights).
Paul
Hello
Similar problem here:
https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/ORBI-AC3000-Satelitte-looses-connection-but-does-not-reconnect/m-p/2235035#M4911Even product is under warranty, no support from Netgear...
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