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SRR60 Gigabit Wired Speeds
Wired connection on SRR60, FW V2.7.0.122, Windows PC. I'm only getting 5-600 Mbps download. I replaced an ASUS GT-AC5300 that had stability issues with the Orbi, no other changes to the environment, ...
You didn't give us much to go off.
You state you replaced your old router that would hit full speeds but had stability issues.
But then you replaced it and your speed weren't consistent.
So I'd recommend starting back at basics.
Harddwire a pc/lapto into the router and tests its hardwired speeds for a period to see how stable the speeds are. NO tmuch point troubleshooting the router if the modem has issues.
What modem/gateway do you have?
You didn't give us much to go off.
I gave the relevant details for what I'm asking
You state you replaced your old router that would hit full speeds but had stability issues.
Correct, by stability issues I mean literally not working. Internet off. Not a slow down in speed, a complete disconnect.
But then you replaced it and your speed weren't consistent.
Incorrect. I replaced it, with the Orbi, and my speed is consistently lower. It is low. Not sometimes fast sometimes slow. The Orbi is slower. Speed test right now is 418 Mbps. I did 10+ speed tests when talking to support.
So I'd recommend starting back at basics.
Harddwire a pc/lapto into the router and tests its hardwired speeds for a period to see how stable the speeds are. NO tmuch point troubleshooting the router if the modem has issues.
This is literally what I did, why I made a post, and why every other thread I've found has not been helpful. The modem does not have issues, it is not new, this is an existing setup where only the Router has changed for issues not related to speed. I had consistent high speeds with my previous router/modem combo, and all that has changed is the router.
What modem/gateway do you have?
Motorola MB8611 DOCSIS 3.1 Multi-Gig Cable Modem - 2.5 Gbps Ethernet Port
Hi Ayediosmio,
Could you PM me the debug logs so we can have our Engineering team take a look into this?
To get the debug logs, please do the following:
- For router, go to http://<ip address of router>/debug.htm, and click "START CAPTURE". For satellite, find IP address of each satellites from the Attached Devices page, then visit http://<ip address of satellite>/debug.htm, and click "START CAPTURE".
- Perform a speed test.
- Click "Save Debug Log"
We may also need to open a support case (if the existing case that you have is already closed) to track this issue further.
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM thank you for looking into this.
I sent you a PM but there is no file upload option so I shared a link to a password protected zip with the logs. Please let me know if there is some other way to deliver this.FYI before running the debug log I did the following:
- Tested direct connection from my Modem to PC using the same cable as is connected to the SRK60. Google Speed result 938.2 Mbps down
- Connected the Orbi router again, disconnected all other devices, including changing the WiFi SSID so that only my PC and the Satellite were connected.
- Rebooted Orbi and verified attached devices. Only device is my PC via ethernet.
- Clicked Start capture on the debug page, no other options selected.
- Ran speed test 1. Google Speed Result 456.7 Mbps down
- Ran speed test 2 via the Orbi interface. Orbi Speed Result 535.5 Mbps down
- Saved debug log.
I'm attaching screenshots of my wired speed test with just my PC and Modem connected, wired speed test with only Modem > Orbi > PC (no other devices besides Orbi satellite on network), and Orbi interface speed test for the same Modem > Orbi > PC only. Also a screenshot showing my attached devices list contains only my PC and the satellite.
Modem-to-PC direct wire test
Modem-Orbi-PC wired testAttached Devices list during tests
Modem-Orbi-PC wired test 2 (Orbi GUI)
Hi Ayediosmio,
Thanks for the update!
I sent you a PM regarding this.
Regards,
JeraldM
NETGEAR Community Team
Please do share if there is any resolution to this. Thanks
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