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SRR60 Gigabit Wired Speeds
Wired connection on SRR60, FW V2.7.0.122, Windows PC. I'm only getting 5-600 Mbps download. I replaced an ASUS GT-AC5300 that had stability issues with the Orbi, no other changes to the environment, ...
Hi Ayediosmio,
Could you PM me the debug logs so we can have our Engineering team take a look into this?
To get the debug logs, please do the following:
- For router, go to http://<ip address of router>/debug.htm, and click "START CAPTURE". For satellite, find IP address of each satellites from the Attached Devices page, then visit http://<ip address of satellite>/debug.htm, and click "START CAPTURE".
- Perform a speed test.
- Click "Save Debug Log"
We may also need to open a support case (if the existing case that you have is already closed) to track this issue further.
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM thank you for looking into this.
I sent you a PM but there is no file upload option so I shared a link to a password protected zip with the logs. Please let me know if there is some other way to deliver this.
FYI before running the debug log I did the following:
- Tested direct connection from my Modem to PC using the same cable as is connected to the SRK60. Google Speed result 938.2 Mbps down
- Connected the Orbi router again, disconnected all other devices, including changing the WiFi SSID so that only my PC and the Satellite were connected.
- Rebooted Orbi and verified attached devices. Only device is my PC via ethernet.
- Clicked Start capture on the debug page, no other options selected.
- Ran speed test 1. Google Speed Result 456.7 Mbps down
- Ran speed test 2 via the Orbi interface. Orbi Speed Result 535.5 Mbps down
- Saved debug log.
I'm attaching screenshots of my wired speed test with just my PC and Modem connected, wired speed test with only Modem > Orbi > PC (no other devices besides Orbi satellite on network), and Orbi interface speed test for the same Modem > Orbi > PC only. Also a screenshot showing my attached devices list contains only my PC and the satellite.
Modem-to-PC direct wire test
Modem-Orbi-PC wired test
Attached Devices list during tests
Modem-Orbi-PC wired test 2 (Orbi GUI)
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