NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
SRR60 Random Factory Reset
Hi, I've had an Orbi Pro for a couple of years now, and for the first time this week, the router decided to factory reset itself. I am on fw V2.5.1.106 and auto-update was active, but the rel...
See the attached screenshot where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?
Thanks for your reply,
1. Are you asking for the "NETGEAR_SRR60.cfg" file generated by Advanced/Administration/Support/Save Debug Log function?
2. That would explain that part. I'm assuming passwords were grand-fathered until I had to set a new one.
I only have one satellite and both the router (SRR60) and satellite (SRS60) are running firmware V2.5.1.106.
Regards,
SD
See the attached screenshot where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?
Sorry for the late reply, but I had to reboot the router because it was unresponsive. It never booted again so I had to replace it.
Thanks for the help but you can close this thread.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
