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SRR60 random reboots
I have a pair of SRR60 / SRK60, when it works, works awesomely but the router randomly reboots itself during the day, several times, different hours. I'm running the last firmware Router Firmware...
Thanks schumaku and JohnC_V for the help.
After some further testing, I decided to return the device. I conneted it to an UPS and replaced the powersupply for a more powerfull one (12V/6A), but it kept rebooting. I needed something stable, not something that needs debug and troubleshooting out of the box, that's why I went for the Pro series.
Welcome to our community! :)
It seems that you are having issues with your Orbi Pro system. May you be able to capture the debug logs after the issue occurred? Just in case the router is working fine, don't capture the logs. Capture it only when the issue occurred.
- Log into Orbi Pro by https://<ip address of Orbi Pro>/debug.htm
- Start capture when the issue occurred.
- Wait at least 5 mins to record everything in the debug log file system.
- Save the debug logs and send them via pm for review.
I'm looking forward to your reply.
Regards,
John
NETGEAR Community Team
Thanks JohnC_V for the quick reply, I started to capture right now. Let's wait for the router to eventually reboot itself and then I will send back to you the logs.
I have the satellite just in front of me, so I can detect the reboot instantly. The satelitte goes Purple, internet goes down for about 3 minutes and when I log back to the admin page, the router uptime is about 1-2 minutes.
Saldy, it didn't took long for the reboot to happen again.
JohnC_V wrote:May you be able to capture the debug logs after the issue occurred? Just in case the router is working fine, don't capture the logs. Capture it only when the issue occurred.
Dear John,
I don't know much about routers and networks and similar devices 8-). However I'm more than confused what you request from the customer here. The moment it's crashing it wont be able to access the debug logs, and following the crash recovery things will work fine again, until ...
-kurt
@JohnC_V wrote:
May you be able to capture the debug logs after the issue occurred? Just in case the router is working fine, don't capture the logs. Capture it only when the issue occurred.
Dear John,
I don't know much about routers and networks and similar devices 8-). However I'm more than confused what you request from the customer here. The moment it's crashing it wont be able to access the debug logs, and following the crash recovery things will work fine again, until ...
-kurt
What I mean in here is that he may capture the logs after it occurred and not during the issue is happening. Sorry for the confusion.
Regards,
John
NETGEAR Community Team
JohnC_V I got the logs, but the PM interface doesn't allow me to attach files (only videos and images).
I will probably return the device, I was watching a 30 minutes Netflix show and the router rebooted twice. I'm losing the confidence in the "PRO" device that is not even capable to just stay powered on. Just in case, I connected the router powersupply to an APC BE850G2 650VA UPS after trying different outlets during the day.
Regards,
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