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Forum Discussion

raelga's avatar
raelga
Tutor
Dec 04, 2020
Solved

SRR60 random reboots

I have a pair of SRR60 / SRK60, when it works, works awesomely but the router randomly reboots itself during the day, several times, different hours.   I'm running the last firmware Router Firmware...
  • raelga's avatar
    raelga
    Dec 07, 2020

    Thanks schumaku and JohnC_V for the help.

     

    After some further testing, I decided to return the device. I conneted it to an UPS and replaced the powersupply for a more powerfull one (12V/6A), but it kept rebooting. I needed something stable, not something that needs debug and troubleshooting out of the box, that's why I went for the Pro series.

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Dec 04, 2020

raelga,

 

Welcome to our community! :)

 

It seems that you are having issues with your Orbi Pro system. May you be able to capture the debug logs after the issue occurred? Just in case the router is working fine, don't capture the logs. Capture it only when the issue occurred.

 

  1. Log into Orbi Pro by https://<ip address of Orbi Pro>/debug.htm
  2. Start capture when the issue occurred.
  3. Wait at least 5 mins to record everything in the debug log file system.
  4. Save the debug logs and send them via pm for review.

I'm looking forward to your reply.

 

Regards,

 

John

NETGEAR Community Team

 

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