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Forum Discussion

Someone42's avatar
Someone42
Aspirant
Apr 23, 2020
Solved

SRR60 Random Factory Reset

Hi,

 

I've had an Orbi Pro for a couple of years now, and for the first time this week, the router decided to factory reset itself.

 

I am on fw V2.5.1.106 and auto-update was active, but the release date of this firmware was back i February.

 

While going through the setup wizard, when setting the admin password, I tried to use my previous one. The strange thing is that it complained about a special character in the password and rejected it.

 

Now (I'm not proud of this) i've been using this password since I first setup the Orbi.

 

Anyone know:

1. What caused the factory reset

2. Why the password rule suddenly changed?

 

Thanks!

SD

  • RaghuHR's avatar
    RaghuHR
    Apr 27, 2020

    See the attached screenshot  where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?

     

4 Replies

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    • Someone42's avatar
      Someone42
      Aspirant
      Apr 24, 2020

      Thanks for your reply,

       

      1. Are you asking for the "NETGEAR_SRR60.cfg" file generated by Advanced/Administration/Support/Save Debug Log function?

       

      2. That would explain that part. I'm assuming passwords were grand-fathered until I had to set a new one.

       

      I only have one satellite and both the router (SRR60) and satellite (SRS60) are running firmware V2.5.1.106.

       

      Regards,

      SD

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        Apr 27, 2020

        See the attached screenshot  where you can take a config backup. You can upload the backup config file onto google drive and share me link via PM. We will check if any configuration is causing factory reset. BTW - Did you upgraded to 2.5.2.104?

         

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