Forum Discussion

Aspirant

Jun 20, 2023

SXR50 & SXS50 sync issues since firmware V4.3.1.106

Good day, Setup - Router + 3 Satellites Wired Connections to all satellites using CAT6 100% Copper Cables. 4 VLANS in use. ISSUE: The system is working, wifi and network is stable for the...

BasuKhodanapur

Apprentice

Jun 20, 2023

Hi vsharma1410 ,

Thanks for contacting Netgear Community forum, surely will help you with network issue.

Can we get some more information

1. Setup is insigth managed or standalone mode ?

2. What was the last working firmware version ?

3. Network topology to understand switch and satellites connection

4. Please DM me contact details, we can have call to understand more on the issue

Thanks,

Basu Khodanpur

vsharma1410
Aspirant
Jun 21, 2023
Sure.

1. I generally use insight but have also logged in through the routers page for troubleshooting and setting up VLAN's and ports.
2. It would have been Firmware Version 4.3.0.140 which was the firmware immediately before the current installed firmware.
3. Ignore the arrow heads, just doing a quick diagram for you to see.
- BasuKhodanapur
  Apprentice
  Jun 22, 2023
  vsharma1410 ,
  
  Thank you for the information .
  
  Can we get the debug logs when issue occurs, need logs from Router and from Satellites .
  Steps to get debug logs
  Ip address of router/satellite/debug.htm (use local admin/password)
  Click on start capture option
  Then try to reproduce the issue
  Then click on Save debug logs
  Please do it on Router and Satellites and share the logs.
  
  Thanks,
  Basavaraj