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Forum Discussion
RobertSl
Jul 21, 2025Tutor
SXR80 under warranty, but end of life
Hello, We have an SXR80 router and 2 SXS80 satellites. All are under warranty, but Netgear has EOL'd these devices. That means that there are no more firmware updates, etc. What are our opti...
RobertSl
Jul 22, 2025Tutor
So, given that we spent somewhere in the neighborhood of $1500 US on these devices, this sucks. Further, since Netgear does not publish product lifecycle data, we as consumers have no way of knowing whether or not we are buying and EOS product. This feels wrong. For Netgear to blithely say "we encourage you to replace it with a comparable NETGEAR product as soon as possible" is at best disingenuous. Suggesting that we wasted $1500 on a product that we could not have known was EOS, and that less than 2 years later we should spend at least that much again (presumably for another product that may or may not be nearing EOS) is more than just insulting, its wrong. Feels to me like Netgear flushing unsold end-of-life inventory and therefore a "buyer beware" situation. Definitely not how we do business, and not how most other companies do business either. I wish Netgear would reach out and make this right. We can't be the only ones who bought these heavily marketed boat anchors. I've used Netgear products for around 20 years. I've always liked them and recommended their products. Based on this experience, I can no longer say I feel the same, or that we will use their products again.
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