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KEWenz's avatar
KEWenz
Follower
Feb 05, 2022

Top light does not turn on and router doesn't work - Is it bricked?

My Orbi Pro Tri-Band mesh system was working fine for 1.5 years, and a few days ago it stopped working altogether.  The top light on my SRR60 router does not turn on at all (but the green power light on the back does come on - solid green).

 

If I connect the Ethernet connection from my PC to the router, it says reports "media disconnected".  This Ethernet cable works fine on another router.

 

I tried following the factory reset steps, but it makes no difference.  I tried following the TFTP steps, but the TFTP client does not connect.

 

I spent $500 on this mesh set 1.5 years ago. Do I throw it in the trash?

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