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Solved
Updated to FW v2.1.4.8 and it killed our office printer/scanner
Updated to 2.1.4.8 and it killed our office printer/scanner (HP pagewide pro 477 dw). The printer would appear and disappear from all ten of our individual Macs' Settings > Printers with minimal rhym...
DaneA
I'm happy with the resolution - downgrading firmware made it all work again just as before. Great signal and speed all around. Good product, just don't want to use this latest firmware as the "isolation changes" broke the printer's connectivity.
Kris
Hi Kristopher
How is your network setup? How the printer is connected (wireless/ wired), to which AP (Router or Satellite), to which network and what configuration does the customer have on Orbi. Would be nice to have screen-shot of the monitoring page. If you have any network diagram that would really help us in root causing it.
Thanks,
Raghu
12 macOS iMacs, updated to latest 10.13, various iphones & ipads, all wirelessly connected on Wireless 1 network (Wireless 2 is useless to us since it doesn't allow device access to printer even under normal circumstances and thus turned off), connected to 5 ghz frequency to router or satellite, roughly evenly. Guest network is on, but only used by guests.
HP 477dw printer (bought from Apple store), wirelessly connected to Wireless 1 2.4ghz with the Router
Orbi router is in AP mode connected to Fibre 1 Gbps connection, satellite is in a good position, office is less than 2000 square feet, good connection everywhere to all devices since we bought the Orbi Pro.
I didn't take screenshots with 2.1.4.8 installed - I'm not an IT pro and didn't feel the need to document the failures, I just wanted to fix it ASAP.
Hope that helps.
Hi Kristopher,
I suggest you to open an chat or online support ticket with NETGEAR Support at anytime in order for a support expert to conduct further troubleshooting on the Orbi Pro device since the problem arise after the firmware upgrade.
Regards,
DaneANETGEAR Community Team
DaneA
I'm happy with the resolution - downgrading firmware made it all work again just as before. Great signal and speed all around. Good product, just don't want to use this latest firmware as the "isolation changes" broke the printer's connectivity.
Kris
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