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Troubleshooting
22 TopicsConnecting SRX30 to TalkTalk VDSL
For nearly 2 years I've used the SXS30B3 Orbi Pro Wifi 6 Mini mesh system, connected to a TP Link Archer VR2800 modem router. I have had a double NAT configuration, however it hasn't caused any difficulties until recently when I've wanted to set up a VPN server which has required port forwarding. To stop the double NAT problem, I've put the TP Link router into bridge mode by deleting its regular interface and adding a bridge interface, and from what I can see, it works fine and acknowledges that it is in bridge mode. The problem I'm facing is that the Netgear router can't find the internet connection in the setup wizard, and as such has a constant maganta light and no internet connection. According to my ISP, under their guide for setting up a non-TalkTalk router, no authentication details are needed for Fibre connections, which is true and wasn't needed when setting up the connection on the TP Link router, however there are some specified values for the transfer mode, VLAN ID, MTU and authentication that I can't seem to find in the settings for the Netgear router, which could perhaps be the reason that the internet connection isn't working. If that's the case, would that also be the reason it isn't being found in the setup wizard? Thanks in advance, I look forward to hearing any ideas you may have.SXR30 Problems - Continues
Moved over from a LinkSys router to this SXR30 router. Ever since moving over I can't ping my server. I try to connect to VPN via Windows server and it fails, and just about anything involving VPN and me trying to connect to my internal network fails. This is frustrating and getting help from netgear phone support has not been a pleasant experience. I've disabled firewalls, enabled echo request in Windows and just about everything under the sun.Wondering what "connected" actually means?
I let the Google rep talk me into using their mesh router after my new Google Fiber install, and it turned out to be not so good. I have a house full of automation, averaging 70-80 connected devices (don't judge!) and it became pretty clear to me that their router couldn't handle the load. Really flaky performance, and their router interface is mostly locked down - can't even rename devices. So I reverted back to my old Orbi RBS50 (so old it is not even listed in the Associated Products field), but I wanted to set myself up with some tools to work on problems like this in the future. I started by writing a short script that uses pynetgear to monitor the router's list of connected devices, and flagging devices as they come and go. I've seen a few surprises here, and I realize that I don't actually know what it means to be "connected". For example, my two Schlage door locks routinely disappear from the list of connected devices. But even when they are missing, I can still control them from the Schlage app. So they are still lurking with a WiFi connection, but the router has decided they are no longer present? These are two of just a few battery operated devices on the local network. My Apple Watch comes and goes, too. Maybe battery operated devices are in power saving mode of some kind? But even my Apple TV is a bit of a wanderer, and it's running on wall power and has a wired Ethernet connection. Excluding these few exceptions, almost all other devices stick around once they are attached, so I have a lot of curiosity about what is actually happening with this small collection of outliers. I never really thought about what it means to be connected in the GUI. Is it a combination of having a DHCP lease and then seeing regular switch traffic? It doesn't seem like the router itself can really do any sort of keep-alive for checking on devices, I don't know how that would work. Pinging wouldn't do it as many devices choose not to respond to ICMP pings. Any knowledge on this topic?Solved2.5KViews0likes5CommentsHigh and Unstable Network latency on wired connection from SXS50 to main router SXR50
I have one SXR50 and 2 SXS50. From one SXS50, a desktop is connected via a cat6 cable to port 4. When I made a ping test to router, the network latency was extremely unstable. When I connected same desktop to router ports, the issue was eliminated. Unfortunately, my desktop has to be placed away from router location. SXS50 and SXR50 only have 40 feet with one wall between. All main and satellite routers have been upgraded to Firmware Version: V4.3.0.140 I was not able to find any QA from community. Any hint is appreciated. ping 192.168.1.1 -n 1000 Ping statistics for 192.168.1.1: Packets: Sent = 359, Received = 359, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 1775ms, Average = 143ms1.8KViews0likes8CommentsDropping Phone Calls on Wifi Calling
I'm using an iPhone 11 Pro Max and the Orbi SXR30 with 2 satellites. All settings are still on default except for the guest channel is off. Since I installed the Orbi system, I can not use Wifi calling reliably. It sometimes works for a couple of minutes and other times I can't even make a phone call at all. I thought maybe it was my internet provider but they have been to my home 3 times now and they say the connection is great on their end. On the flip side, I have absolutely no problems streaming videos, playing online games, live streaming, etc. Literally every aspect of using internet is perfect, minus wifi calling. I have my personal phone, work phone, and my wife and 3 kids all have the same problem, great internet but no wifi calling. I have no cell phone service at my home so wifi calling is pretty essential. Does anyone know what I can do to fix this issue? Firmware Version: 4.2.3.102- up to dateOrbi Pro SXR80 disconnects from internet periodically
I am in the UK and connect to the Internet using a 5G modem. The modem shows good signal and doesn't ever drop the connection. I have the 5G modem set to bridge mode, dhcp, WiFi and routing disabled, and it's connected directly to the orbi. The orbi is getting a valid IP and everything works fine for several hours at a time. However I've noticed that it continually loses connection to the Internet - the purple light comes on and everything stops working, all the devices are still connected to the WiFi network but they cannot route to the Internet. When this happens the IP the orbi has for the modem changes to 0.0.0.0 - when the orbi reconnects it shows the correct IP in it's place - and as my ISP assigns me a dynamic IP, I can tell it wasn't my 5G connection that dropped as the connection is still using the same IP as before the orbi thought the Internet disconnected (if the 5G connection had dropped I would be assigned a new IP on their network). If I go to the admin page of the 5G modem it shows it's still connected to the service, in fact it shows some very slight upload traffic from the orbi, but 0 to it. If I go to the orbi admin page it shows the Internet is disconnected. If I leave it alone it will start to work anything from a couple of minutes to half an hour later. But I can get it working within minutes by clicking on the internet test button on the orbi admin page. This fixes the Internet connection, until it happens again. My network is really simple, just a modem feeding the orbi and about 25 devices connected via WiFi, and a hue bridge connected by ethernet. It's really frustrating when it happens during a meeting as I work from home, and is starting to affect my job. In desperation I've tried disabling DST and traffic monitoring as I saw that had affected other netgear products. It didn't help. The logs don't seem to show anything helpful, other than Internet disconnected and Internet connected entries: [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:36:26 [DoS Attack: ACK Scan] from source: 99.86.253.63, port 443, Monday, December 12, 2022 23:35:48 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:35:22 [DoS Attack: ACK Scan] from source: 52.214.227.89, port 443, Monday, December 12, 2022 23:34:49 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:34:34 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:34:18 [DoS Attack: ACK Scan] from source: 52.214.227.89, port 443, Monday, December 12, 2022 23:34:08 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:33:58 [DHCP IP: 192.168.1.43] to MAC address 20:fe:00:af:6c:57, Monday, December 12, 2022 23:33:41 [DHCP IP: 192.168.1.42] to MAC address 90:23:5b:4a:a1:a7, Monday, December 12, 2022 23:33:35 [DHCP IP: 192.168.1.31] to MAC address f4:b8:5e:c0:68:39, Monday, December 12, 2022 23:33:29 [DoS Attack: ACK Scan] from source: 52.214.227.89, port 443, Monday, December 12, 2022 23:33:28 [DHCP IP: 192.168.1.43] to MAC address 20:fe:00:af:6c:57, Monday, December 12, 2022 23:33:23 [DHCP IP: 192.168.1.32] to MAC address b4:b7:42:cf:54:6a, Monday, December 12, 2022 23:33:17 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:33:14 [DHCP IP: 192.168.1.30] to MAC address f4:b8:5e:c0:68:a4, Monday, December 12, 2022 23:33:12 [DoS Attack: ACK Scan] from source: 99.86.253.63, port 443, Monday, December 12, 2022 23:33:03 [DHCP IP: 192.168.1.5] to MAC address 00:03:7f:04:2a:42, Monday, December 12, 2022 23:32:41 [DoS Attack: ACK Scan] from source: 18.203.57.224, port 443, Monday, December 12, 2022 23:32:41 [DHCP IP: 192.168.1.5] to MAC address 00:03:7f:04:2a:42, Monday, December 12, 2022 23:32:39 [DoS Attack: ACK Scan] from source: 99.86.253.63, port 443, Monday, December 12, 2022 23:32:36 [Time synchronized with NTP server] Monday, December 12, 2022 23:32:26 [DoS Attack: ACK Scan] from source: 99.86.253.63, port 443, Monday, December 12, 2022 23:32:22 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:32:20 [DoS Attack: ACK Scan] from source: 52.214.227.89, port 443, Monday, December 12, 2022 23:32:18 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:32:18 [DHCP IP: 192.168.1.3] to MAC address 2c:f4:32:21:ea:5e, Monday, December 12, 2022 23:32:18 [Internet connected] IP address: 188.28.167.244, Monday, December 12, 2022 23:32:17 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:32:15 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:32:08 [Internet disconnected] Monday, December 12, 2022 23:32:05 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:32:04 [Internet connected] IP address: 188.28.167.244, Monday, December 12, 2022 23:32:04 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:32:03 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:59 [Internet disconnected] Monday, December 12, 2022 23:31:59 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:58 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:54 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:53 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:49 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:49 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:44 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:44 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:39 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:39 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:31:34 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:34 [DoS Attack: Ping Sweep] from source: 192.168.69.1, Monday, December 12, 2022 23:31:31 [DoS Attack: TCP/UDP Chargen] from source: 185.94.111.1, port 41238, Monday, December 12, 2022 23:31:30 [DoS Attack: UDP Port Scan] from source: 188.31.250.129, port 53, Monday, December 12, 2022 23:31:30 [DoS Attack: RST Scan] from source: 104.199.65.124, port 4070, Monday, December 12, 2022 23:31:30 [DoS Attack: SYN/ACK Scan] from source: 92.40.248.87, port 443, Monday, December 12, 2022 23:31:29 [DoS Attack: RST Scan] from source: 104.199.240.237, port 4070, Monday, December 12, 2022 23:31:29 [DoS Attack: ACK Scan] from source: 92.40.248.87, port 443, Monday, December 12, 2022 23:31:29 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:31:29 [DoS Attack: Ping Sweep] from source: 192.168.69.1, Monday, December 12, 2022 23:31:26 [DHCP IP: 192.168.1.5] to MAC address 00:03:7f:04:2a:42, Monday, December 12, 2022 23:31:19 [DHCP IP: 192.168.1.3] to MAC address 2c:f4:32:21:ea:5e, Monday, December 12, 2022 23:31:05 [DHCP IP: 192.168.1.21] to MAC address ec:0d:e4:41:ba:ac, Monday, December 12, 2022 23:30:52 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:30:41 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:30:40 [DHCP IP: 192.168.1.24] to MAC address f0:0f:ec:7d:47:43, Monday, December 12, 2022 23:30:38 [Internet connected] IP address: 188.28.167.244, Monday, December 12, 2022 23:30:37 [Internet disconnected] Monday, December 12, 2022 23:30:29 [admin login] from source 192.168.1.20, Monday, December 12, 2022 23:30:18 [DHCP IP: 192.168.1.24] to MAC address f0:0f:ec:7d:47:43, Monday, December 12, 2022 23:30:06 [DHCP IP: 192.168.1.3] to MAC address 2c:f4:32:21:ea:5e, Monday, December 12, 2022 23:29:53 [DHCP IP: 192.168.1.9] to MAC address 74:58:f3:7a:c2:73, Monday, December 12, 2022 23:29:34 [DHCP IP: 192.168.1.11] to MAC address 44:42:01:35:6f:a3, Monday, December 12, 2022 23:29:32 [DHCP IP: 192.168.1.5] to MAC address 00:03:7f:04:2a:42, Monday, December 12, 2022 23:29:14 [DHCP IP: 192.168.1.3] to MAC address 2c:f4:32:21:ea:5e, Monday, December 12, 2022 23:28:421.2KViews0likes1CommentOrbi SRR60 Wifi not showing up during setup
I keep trying to set up my orbi router but during the stage of setup where my orbi app is supposed to see the orbi's wifi signal, even though everything has been working as expected until that point, there is no signal to be seen. I've reset my modem and routers countless times and done the setup process all the way through multiple times just for it to stall out at that step, any suggestions would be greatly appreciated.Orbi Pro - signals flatlining
Still debugging Orib Pro Wi-Fi disconnects. The organization has a router, satellite and two ceiling mounts. Most of the client device are not moving around. The symptoms are random Wi-Fi connected devices disconnect, and most reconnect. The Raspberry Pi based commercial devices don't re-connect. The phone, Mac and Windows devices do reconnect. There is a few second pause between reconnections. The wired ethernet devices work fine. The 30Mb streaming upload works fine. I tried a variety of debugging approaches: read forums, updated firmware, reduced power to ceiling mounts, split 2.4 and 5ghz channels, purchased a new cable modem, had Suddenlink inspect and verify the lines and signals are fine. I decided that either one of the devices is bad, or there is some noise affecting the Wi-Fi signals. Today I unplugged the ceiling mount devices. There are only the router and satellite running. I turned on the Android Wi-Fi analyzer app and I can see three signals (one for 2.4 and two for 5ghz) for each of the three networks (staff, kids and admin). You can see the signal noise in the app. Then I had a "duh" moment. I never saw the filter option on the app. I filtered to see only the staff signals. That is when I saw the flatlining signal. From my previous experience, that indicates a bad device. After some seconds, the signal comes back on. BTW, three of those broadcast signals are coming from the router and the other two are from the satellite. Why doesn't the satellite have three also TBD? Next, I disconnected the satellite and now signals flatlining and no device disconnects. I plugged back in the satellite and same signal problem. I did not try the same thing with the other ceiling mount devices yet. I talked the person who installed the system and he suggested that might be normal for an Orbi mesh as it does its magic making sure the SSIDs are visible and powerful. My opinion was that is not normal and indicates a hardware/firmare fault (as it did on two other routers I had). At this point I think I found the culprit. I am going to replace the satellite with a switch as we don't need the Wi-Fi broadcasts in that part of the building. My next step is to perform the same test on the ceiling devices to see if they are showing intermittent flatlining. We have to re-power the raspberry pi KidCheck devices before using as they can't recover from the drops. Suggestions on a better way forward?2.2KViews0likes5CommentsVery low speed on 2.4 gh
My router is SXR80, but it’s not on the list. I have 1gbps fiber, and my wifi runs around 700/800 mbps when on 5G. I have one satellite with Ethernet backhaul connected. From the satellite I also get the same 700/800 mpbs of speed. However when I’m on my 2.4ghz still with full signal bars, I’m seeing speed around 4 - 5 mpbs. Smok Scar P3Don’t buy Orbi Pro…Buy something else. Anything else…
Don’t buy Orbi Pro…Buy something else. Anything else… I own Orbi Pro with two Pro Satellites. I also own the Orbi Outdoor RBS5OY. Here are my problems and reasons to avoid anything product Netgear manufactures. If your intension is for business. I updated to the recent GA firmware 2.2.2.210. It did not cause any obvious problems on day-1, beyond the normal Orbi known issues (drops, reboots, etc). However, I did notice my ability to transfer large files across my WIFI dropped speed considerably. I have no illusion that WIFI speeds don’t range and fluctuate randomly. I also know interference and other variables can cause problems. But I have historically been able to get 300-500 Mbps tested and validated using INTERNAL LAN TEST NETWORK PERFORMANCE TOOLS, not internet speed checks which are less reliable... I am a 20 year tech worker with extensive knowledge and experience with enterprise network devices, including WIFI and RF products. I know how to tweak and tune my Orbi to insure the most optimal performance. So, why did my speeds drop to 100-200 after applying the recent firmware. I did role back to 2.2.1.210. Factory resets, reboots, full re-configure. Hours wasted… Same result. Slow speeds. I considered rolling back to previous firmware, but you must be using at least 2.2.1.210 to avoid Netgear Orbi automatic updates. And typical Netgear. Silent! Repetitive! Script Kiddy responses. You may think you are interacting with a BOT with template answers. You are ON YOUR OWN! After they get your money. Netgear opened a thread MONTHS ago. Asking Orbi Pro users what features they would like to see. Most Orbi Pro users quickly understood that “PRO” was nothing more than a spin-off of Orbi Consumer version with nearly 90 percent parity. But, we can forgive Netgear. After-all, they are interacting and working with the end-user (that’s you) to build Orbi Pro into something truly business-like, custom built with the user’s input as the driving force. Current Day…Months later….NOTHING WE SUGGESTED has been implemented. They “tried” to use clever tricks such as “VLAN SUPPORT” has been added. But we all quickly learned. It was for ISP and router mode only. As of today, there is little, nearly ZERO difference between Orbi Consumer and Pro versions. Yet, Pro users paid far more to have the “PRO” logo on their product. Netgear advertised another VERY COOL product called Orbi Outdoor RBS5OY. I do have a very large outdoor space. And often I like to stream music and control my smart devices via my smartphone, and maybe do some work outside. So Orbi Outdoor was a GIFT from Netgear, as now my entire outdoor space is covered with great WIFI!!! Thanks Netgear! A true gift! Or…is it a gift with a nasty secret that Netgear has yet to respond. The RBS5OY is based on the Orbi consumer version. Not Pro. Yet, Netgear very openly and loudly claims this RBS5OY is compatible and fully works with Orbi Pro. But is that TRUE???? I have asked Orbi why the firmware for RBS5OY is not aligned with Orbi Pro. The obvious answer is the RBS5OY firmware code is based on Orbi consumer firmware. So, as Orbi Pro receives new updates, promised features, BUG FIXES….as Netgear has released 2 new updates for Orbi Pro….Does anyone notice Orbi Outdoor is not getting those same updates? How does Netgear intend to unify the new features and BUG FIXES and stability and other advertised “Pro” stuff…when you have this third-wheel product they charged you $500 for….that is not running the same firmware? Imagine your car manufacture selling you a performance part for your car. Only they updated your car with fixes and other changes, only to learn your performance part was not updated to work those changes. Does this mean the manufacture is going to fully refund you for an add-on that will not work properly with your updated vehicle? Still, no reply from Netgear about this? But they got your money. Orbi support is widely known to be a joke. You are better and more wise to use Reddit or other methods to solve your problems. Any idea of a business using Orbi Pro and expecting business style support. GOOD LUCK! Considered yourself warned. I am not saying Netgear is the horrible company. I believe Netgear does many great things. Perhaps Orbi Pro was and is more than Netgear can handle. This is not Netgear’s first attempt to get inside the business tech market. But common sense people. How many Netgear products do you see within ANY tech company? For the many users that often complain to this forum. I say this with respect and understanding. STOP!!!!!!! Netgear has already given us the answer. They don’t care! They are not going to follow through with promises. They are not going to improve support! Orbi Pro is NEVER going to be what you want it to be. Go buy something else. Netgear has been responding to all of us since the day Orbi was released. What has changed? They fix one thing…They break another….They promise 5 features….You are lucky if you get one of those features usually a year or longer later…Netgear has a scripted and default response to any problem you have. It “may” be possible they only have 3-4 support people working for them and they heavily rely on a copy/paste response to all questions and problems. I own Orbi Pro. I drank the kooliade. But I also protected myself via a third-party warranty that will allow Orbi to be replaced. I thought I would wait until early 2019 and see what Netgear does. Give them a chance! Be patent, as my parents taught me. But they also taught me to NOT BE A FOOL…. So…Don’t buy Orbi Pro…Buy something else. Anything else… I will live with Orbi for a few more weeks. But I am positive I will need to use that warranty and have Orbi replaced. Perhaps dig a little deeper in my pocket for something TRULLY made for business. Of course, I am open to any response from Netgear. I am a civilize and open-minded person. I believe in fairness and respect and honesty. I am willing to work with Netgear concerning Beta firmware that specifically addresses promised business PRO features. But not allowing myself to be your lab rat….while you continue your course of using consumers as your testing ground for baseline support and stability that SHOULD have already need delivered. As of now…I have a 2-3 year old Gen-1 802.11AC ASUS RT3000 that is faster than this $2000 Orbi Pro…Solved17KViews6likes11Comments