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Troubleshooting
25 TopicsDisable Auto Firmware Update - SXR50/SXS50
I have the SXR50 and 3 SXS50 satellites. The recent firmware update (V4.3.2.200) totally dorked up the routers. I would experience disconnects to wireless and hardwired devices were not picking up IPs correctly. I reverted back to the previous firmware version (V4.3.2.100) and all issues were resolved. However, the option to disable Auto Update for the firmware is greyed out. Any idea why this would be and how to allow me to disable it so I do not run in to this again?SXR30
Hello, Use a Orbi SXR30 with 4 satellites for my home network. Previous to recent Insight update (4.3.4.300) phone app listed all connected devices and allowed blocking access through the app. Now when clicking "connected devices" the app shows "no connected clients available". On the "about" tab of the app, it shows 38 connected clients. Thanks for any assistance128Views2likes2CommentsOrbi Pro Router (SXR80) Satellite Connection Issues (SXS80)
I have been running two networks based on the SXR80 router and SXS80 satellites. Recently I have been seeing a strange behavior. The Insight App and Cloud say the satellites are NOT connected, but the Satellites show Blue LED indicators which suggest they are connected. I have done complete restarts of the system from the cable modems, then router then satellites, but nothing gets the insight app to see them as connected? I also noticed a very strange behavior in the insight cloud portal as well. connections to the network that are listed as "Wired" are all wireless devices?!? I have no idea why that would display in that fashion when thinks like wireless cameras, mobile phones and ring doorbells are clearly not wired to the network. Is this a firmware issues? Any suggestions? Thanks!Connecting SRX30 to TalkTalk VDSL
For nearly 2 years I've used the SXS30B3 Orbi Pro Wifi 6 Mini mesh system, connected to a TP Link Archer VR2800 modem router. I have had a double NAT configuration, however it hasn't caused any difficulties until recently when I've wanted to set up a VPN server which has required port forwarding. To stop the double NAT problem, I've put the TP Link router into bridge mode by deleting its regular interface and adding a bridge interface, and from what I can see, it works fine and acknowledges that it is in bridge mode. The problem I'm facing is that the Netgear router can't find the internet connection in the setup wizard, and as such has a constant maganta light and no internet connection. According to my ISP, under their guide for setting up a non-TalkTalk router, no authentication details are needed for Fibre connections, which is true and wasn't needed when setting up the connection on the TP Link router, however there are some specified values for the transfer mode, VLAN ID, MTU and authentication that I can't seem to find in the settings for the Netgear router, which could perhaps be the reason that the internet connection isn't working. If that's the case, would that also be the reason it isn't being found in the setup wizard? Thanks in advance, I look forward to hearing any ideas you may have.SXR30 Problems - Continues
Moved over from a LinkSys router to this SXR30 router. Ever since moving over I can't ping my server. I try to connect to VPN via Windows server and it fails, and just about anything involving VPN and me trying to connect to my internal network fails. This is frustrating and getting help from netgear phone support has not been a pleasant experience. I've disabled firewalls, enabled echo request in Windows and just about everything under the sun.Wondering what "connected" actually means?
I let the Google rep talk me into using their mesh router after my new Google Fiber install, and it turned out to be not so good. I have a house full of automation, averaging 70-80 connected devices (don't judge!) and it became pretty clear to me that their router couldn't handle the load. Really flaky performance, and their router interface is mostly locked down - can't even rename devices. So I reverted back to my old Orbi RBS50 (so old it is not even listed in the Associated Products field), but I wanted to set myself up with some tools to work on problems like this in the future. I started by writing a short script that uses pynetgear to monitor the router's list of connected devices, and flagging devices as they come and go. I've seen a few surprises here, and I realize that I don't actually know what it means to be "connected". For example, my two Schlage door locks routinely disappear from the list of connected devices. But even when they are missing, I can still control them from the Schlage app. So they are still lurking with a WiFi connection, but the router has decided they are no longer present? These are two of just a few battery operated devices on the local network. My Apple Watch comes and goes, too. Maybe battery operated devices are in power saving mode of some kind? But even my Apple TV is a bit of a wanderer, and it's running on wall power and has a wired Ethernet connection. Excluding these few exceptions, almost all other devices stick around once they are attached, so I have a lot of curiosity about what is actually happening with this small collection of outliers. I never really thought about what it means to be connected in the GUI. Is it a combination of having a DHCP lease and then seeing regular switch traffic? It doesn't seem like the router itself can really do any sort of keep-alive for checking on devices, I don't know how that would work. Pinging wouldn't do it as many devices choose not to respond to ICMP pings. Any knowledge on this topic?Solved2.8KViews0likes5CommentsHigh and Unstable Network latency on wired connection from SXS50 to main router SXR50
I have one SXR50 and 2 SXS50. From one SXS50, a desktop is connected via a cat6 cable to port 4. When I made a ping test to router, the network latency was extremely unstable. When I connected same desktop to router ports, the issue was eliminated. Unfortunately, my desktop has to be placed away from router location. SXS50 and SXR50 only have 40 feet with one wall between. All main and satellite routers have been upgraded to Firmware Version: V4.3.0.140 I was not able to find any QA from community. Any hint is appreciated. ping 192.168.1.1 -n 1000 Ping statistics for 192.168.1.1: Packets: Sent = 359, Received = 359, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 1775ms, Average = 143ms1.9KViews0likes8CommentsDropping Phone Calls on Wifi Calling
I'm using an iPhone 11 Pro Max and the Orbi SXR30 with 2 satellites. All settings are still on default except for the guest channel is off. Since I installed the Orbi system, I can not use Wifi calling reliably. It sometimes works for a couple of minutes and other times I can't even make a phone call at all. I thought maybe it was my internet provider but they have been to my home 3 times now and they say the connection is great on their end. On the flip side, I have absolutely no problems streaming videos, playing online games, live streaming, etc. Literally every aspect of using internet is perfect, minus wifi calling. I have my personal phone, work phone, and my wife and 3 kids all have the same problem, great internet but no wifi calling. I have no cell phone service at my home so wifi calling is pretty essential. Does anyone know what I can do to fix this issue? Firmware Version: 4.2.3.102- up to dateOrbi SRR60 Wifi not showing up during setup
I keep trying to set up my orbi router but during the stage of setup where my orbi app is supposed to see the orbi's wifi signal, even though everything has been working as expected until that point, there is no signal to be seen. I've reset my modem and routers countless times and done the setup process all the way through multiple times just for it to stall out at that step, any suggestions would be greatly appreciated.