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Forum Discussion
Router registered to wrong email
I was trying to activate netgear armor armor and received a message that my router was registered to another email address (one of my family members who’s orbi I had recently set up). How can I get this switched back to my account? Thanks so much.
21 Replies
Hi Mvannini . I am not sure I understand what happened there. If you set up an Orbi router for a family member, that (to me) means the setting up a of different network and router for a familty member living in a different house. If my understanding is correct, please help me understand how this Orbi setup can possibly conflict with your Orbi/Network setup. I don't understand how your Orbi router can be registered to somebody else's email address (family member or else for that matter.)
Here's what (I believe) happened.
I purchased another Orbi package for my in-laws. I set it up (Using my phone) Yes, go ahead and roll your eyes. :). Note that this was the 3rd time I had done this. (I also did the same thing at an office location with no issues.
somehow - (I'm sure user error): it registered my router (which was already existing) to my father in laws email. I didn't know this until I selected Armor from the dashboard and received the following message:
Your router is registered to (father in laws email). Log in using this account to manage NETGEAR Armor.
We should note that i use my email and my password on the Orbi App to access my home confirguration.
Make sense? Thanks for the time and assistance.
- You have got to be kidding? The router used to belong to someone else. They now need it to them. Simple... Now how do they register it under their email because this is what I need to know. Not someone asking fifty questions and it's the first thing I see when trying to get a answer.. Not more questions.
I'm having very similar problem. I had an IT tech set up my Orbi and it works great. However, I realised a few days later that the Netgear Armour on iOS app says my router is registered to ta**********@me.com address which I have never used so I'm at a complete loss. The armor trial activated this morning without my asking it to as well. I've been trying all morning to get into the Orbi app Security Armour tab to no avial. I can access my Netgear Armour information on my PC by logging in with my Netgear account. No problem. It just will not work on my iOS. It keeps saying "validating my account" then tells me that my router is registered to the Me.com account and to use that to login. arrrrrrrgggghhhhhh
I changed my email address on the Netgear site and now it says that my product is not registered under that email address. My old address which is the one that it says it is still registered under. Please help.
Hello Volslover,
For product registration inquiries please contact our Customer Care at customer.service@netgear.com and provide them with the email address and serial number.
Regards,
Christian
