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Forum Discussion
"Unknown error occured" Armor Orbi RBK852
Hi There,
I just got my NETGEAR WiFi 6 Orbi
AX6000 WiFi 6 Whole Home Mesh WiFi System (RBK852) system. I set up everything up using the Orbi app. All was going well and I activated the 30 day free trial of Armor, I used the wrong email address in my netgear sign up so changed it via netgear.com. When I re logged into the Orbi app using the corrected email address and try and open Armor I get "Unknown error occured". I've tried logging into https://armor.netgear.com/ and I can see my router, it's also showing my new email addresand it looks fine yet I can't access it in the Orbi app.
I've tried restarting the router, resetting via the pinhole and to no avail. I've even tried enabling and disabling Anywhere access in settings but no change.
Anyone had this and fixed it?
I just got my NETGEAR WiFi 6 Orbi
AX6000 WiFi 6 Whole Home Mesh WiFi System (RBK852) system. I set up everything up using the Orbi app. All was going well and I activated the 30 day free trial of Armor, I used the wrong email address in my netgear sign up so changed it via netgear.com. When I re logged into the Orbi app using the corrected email address and try and open Armor I get "Unknown error occured". I've tried logging into https://armor.netgear.com/ and I can see my router, it's also showing my new email addresand it looks fine yet I can't access it in the Orbi app.
I've tried restarting the router, resetting via the pinhole and to no avail. I've even tried enabling and disabling Anywhere access in settings but no change.
Anyone had this and fixed it?
15 Replies
Hello Neosegauk,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
- I've done that. Now been waiting nearly a week for any kind of resolution. In all honesty it's not been great service. I'm thinking of sending it back to Amazon and writing a review of how poor your customer services is :(. Amazing hardware just really bad software and customer service.
Hello,
May you send me a private message with your case number(s) and email address and I can look into your case further.
Thanks,
Christian
- Same problem. I let my subscription expire because of it. I'm not paying for something that doesn't work, and the support sucks. Even billing is a nightmare.
- Even after all this time they've still not been able to fix it. Madness.
- How long has this been going on for you? I just don't get why it's taking so long to fix.
- If you were replying to me, I noticed it when my subscription was coming to and end. I cancelled my auto renewal and uninstalled from my clients. Netgear sucks. They sell unsupported crap. No more Netgear products for me.
