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boodad's avatar
boodad
Tutor
Apr 06, 2021
Solved

Unable to find Circle. RBR20 iphone and ipad

Earlier today Circle stopped working on my network.

Every device that had the app, 2 iphones and an ipad all got the same message "Unable to find Circle" Try Again or Pair new Circle

If I choose Try again it just brings up the same exact screen saying Unable to Connect.

If I choose Pair New Circle I can progress to the "Your router is compatible!" screen but when I choose the ENABLE CIRCLE I am caught in the infinite loop again.

 

help

11 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 06, 2021

    Hello boodad,

     

    Welcome to the community! Thanks for sharing your recent experience with Circle. Would you mind confirming the firmware version your router is currently on.

     

    Thanks,

    Christian 

      • boodad's avatar
        boodad
        Tutor
        Apr 07, 2021

        Anyone have information on this? My kids are still in online school and I can't keep them off of the sites I don't want them on now

  • 2oldforthis's avatar
    2oldforthis
    Initiate
    Apr 15, 2021

    This is happening to me as well. My router is AC1750/R6400v2. The Circle 1st Gen App was working fine then yesterday it says, "Unable to find Circle". Try to pair new Circle then "Darn, couldn't find router". How do I fix this?

    • 2oldforthis's avatar
      2oldforthis
      Initiate
      Apr 15, 2021

      Just found the issue!! In settings on my phone, the Circle App was set to Cell Data instead of Local Network. I guess if you open the app away from home network, it must switch automatically? All this tech junk is taking years off my life...