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Forum Discussion
Why No Circle for RBR750 or other Wifi6 Routers??
I've had my RBR750 for months now, and there still is no word on an implementation of the Circle app for it. It was an expensive router, and i thought it would come with that feature right out of the box when I bought it. I thought for sure it would come with parental control features, but it is worthless for any of those features without the Circle app.
Can anyone on the Netgear or Circle team tell us if this will EVER be available?
68 Replies
First of all, you can't even find the RBR750 on the Model menu for this forum. That may tell you something right there. Second, I have been trying to connect my Orbi RBR750 to the circle app only to find out that this very expensive unit is not supported. Looks like no one is even replying from Netgear, which is a HUGE customer service issue and tells me they don't really care about support. Maybe they want the extra $10/month form the other circle app as a $$ generator and don't want to have to address why this doesn't come with the router. I bought this at Costco and will return becuse if there is one thing I hate, it's poor customer service.
I am very happy with the performance of this router (AX4200) and VERY disappointed that it has no supported parental controls. Coming from a Nest WIFI which had very simple and intuitive controls, this is a huge disappointment and would like to know when Netgear plans to support parental controls. Parental controls on a modern WIFI router is table stakes at this point and I'm in disbelief that it is not part of the package.
I've ordered Circles Home Plus, tired waiting for Netgear to enable this feature by default, will see how it goes. Maybe this is the plan all along to force people to buy extra piece of equipment?
Returning mine tomorrow. I was trying to find answers on different websites, talked to customer support. Nothing. Expensive equipment, missing important features. How can they not have parental control?? Very disappointed...
One of the MOST ridiculous intentional oversights of a company I have seen. It's absolutely mind boggling that for a year now NG has been refusing to take responsibility for obviously misleading product information and advertising. Shame on them.
I have support tickets from early 2020 regarding this and nothing but excuses and empty promises. This will be my last NG product.Agreed. Is there a way to tag this conversation on social media? Hopefully someone from leadership team will care to look at this?
This is my first NG router. At $500 I expected more. I won't buy again. I've given plenty of time to fix this issue. Good thing Costco will refund, as it may be that time.
Ok. Here we are in January of 2021 and I don't see that this issue has been addressed by Netgear. I have to manually turn the devices on and off when I could schedule them on my old router. Very disappointing. Has anyone figured out a workaround until Netgear can get these basic parental controls on their entire Orbi line?
As others have stated I too want to display my frustration! Based on the info you get from this page Parental Controls you see a robust parental control package for Netgear routers including Orbi. There is NOTHING indicating the AX series are not compatible.
I thought at a minimum the "Basic" free option would match my free Linksys system I am replacing. Nope, and I can't stomach $10/mo for something I have had for free and as a feature of the product.
When I get home tonight I guess I will check out the www.orbilogin.com link (while connected to the Orbi router - not remotely) and see what options I can enable. It you can block websites and services. But my problem with this is what if I am not at home and want to enable or disable something? I can via the app, but not the web link....grrrrr
Friggin fix this Netgear! I didn't even think to look to the forums to see this issue. Or give us the premium for a year (while you figure something out) without us resorting to a class action lawsuit to get it!
I know this is the community to try and solve issues and that Netgear may or may not see it so I tried to go to the actual Netgear website to lodge this complaint so it might get better attention. I don't even see anything where you can review their routers much less lodge a complaint?? Who does that nowadays? Not happy at all! Looks like I'll have to CALL customer service to lodge a complaint. UNACCEPTABLE!!
Lack of parental controls is beyond ridiculous, extremely disappointed!
This is absolute horse-crap for a $1000 system to not support parental controls AT ALL. My question is this - are there any other wifi 6 mesh (router + satellites) systems on the market that are even close to the Orbi system in performance? I'm returning this system regardless - just wondering if I'm going to have to go back to using my awful FiOS gateway + Velop setup, or if I can find something similar to the Orbi's but with solid parental controls.
Add me to the list of users looking for Circle app to be natively supported on an Orbi Router RBR850. I would think a $700 product like this would have parental controls.
- For real let's get this going. I bought a near top of the line router. I spent lots of money. I didn't get a basic feature. It's actually disgraceful.
I currently have a Google Wifi mesh AP's all over my house with the 2nd Gen Circle for parental control. I also had the first Gen but I upgraded to the 2nd gen to get the gigabit port. The Circle functions well and the feature set is really nice. I have 4 teenagers. I haven't been very happy with my Google Wifi AP's as of late tough. Mostly because I upgraded to Gig fiber and all my wired connections get ~900Mbps up/down (if I bypass the Circle), my wifi gets 50-150 depending on where I am in the house regardless. I was about to hit "Buy" on the new Orbi Wifi6 three pack because I knew the previous model had Circle built in. I really want to have Circle built in because I don't like the bottle neck of having traffic route through the Circle and then the router.
Cirlce really needs to be added to the new Orbi. I'm not buy it until it is. In the mean time, I'm watching reviews of the parental controls for other Wifi6 systems to see if anything has similar functions as Circle, in which case I'll purchase that instead of Orbi. Come on Netgear!
blizaine wrote:I currently have a Google Wifi mesh AP's all over my house with the 2nd Gen Circle for parental control. I also had the first Gen but I upgraded to the 2nd gen to get the gigabit port. The Circle functions well and the feature set is really nice. I have 4 teenagers. I haven't been very happy with my Google Wifi AP's as of late tough. Mostly because I upgraded to Gig fiber and all my wired connections get ~900Mbps up/down (if I bypass the Circle), my wifi gets 50-150 depending on where I am in the house regardless. I was about to hit "Buy" on the new Orbi Wifi6 three pack because I knew the previous model had Circle built in. I really want to have Circle built in because I don't like the bottle neck of having traffic route through the Circle and then the router.
Cirlce really needs to be added to the new Orbi. I'm not buy it until it is. In the mean time, I'm watching reviews of the parental controls for other Wifi6 systems to see if anything has similar functions as Circle, in which case I'll purchase that instead of Orbi. Come on Netgear!
I've upgraded to Orbi from Google WiFi as well. Parental control on Google WiFi was okay, but the speed was terrible. Orbi delivers up to 1Gb for all my devices, very pleased. Circle Home Plus is not routing traffic through, it's monitoring and filtering traffic for managed devices, and will degrade speed if you are running it in the "compatibility mode" which is unnecessary for RBR750.
Thanks for the info. I don't run Circle in Campatiblity mode, but any managed device on my network takes a huge performance hit, so I assumed all managed traffic was being forced through the Circle. For instance a PC that is wired to a netgear gigabit switch with both the Circle and main Google Wifi router node hardwired to the same switch will get about 150-200Mbps when it is set to "managed" in the Circle app. But If I set the PC to unmanaged or disable the Circle, I get the ~900Mbps.
Very disappointed that this highly expensive router does not have Circle Support or even the most rudementry parental controls. Netgear you must understand that these tools are very important to parents especially now. I previously purchased one of your standard AX routers and had to take it back because of no parental control, your loosing market share because of this issue. You should make sure that these tools are part of your roadmap and deliver them as soon as possible. I love the speed of this MESH but that doubles why I need to protect my children with a comprehensive set of tools.
Fix this Netgear, it will not cost much to rolle your own simple tools or pay Circle what they want to support your current routers, make it happen!!This is absolutely ridiculous that $400+ Wifi 6 mesh system doesn't have parental controls. I had Samsung and TP link mesh systems prior to Orbi RBR750 that have pretty good parental controls. I am returning this to Costco and getting another one with better parental controls.