NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

shawnh199's avatar
shawnh199
Aspirant
Feb 01, 2017

App crashing windows 10

Genie keeps crashing, the "solved" link goes to a download that doesnt exist.

Genie
genie crashing

12 Replies

Sort By
  • William10a's avatar
    William10a
    Master
    Feb 01, 2017

    Any virus protection programs running?

    Any updates to the router firmware or other programs?

    Any changes to your setup?

    I know these questions sound old but Genie and some programs love to war.

    • shawnh199's avatar
      shawnh199
      Aspirant
      Feb 02, 2017

      Webroot is my anti virus, I keep everything updated but no major changes, 

      • William10a's avatar
        William10a
        Master
        Feb 02, 2017

        Disable Webroot for a few minutes and try your Genie app.

         

  • gotcoleman's avatar
    gotcoleman
    Aspirant
    Apr 10, 2017

    Every 15 minutes or so Netgear Genie keeps stopping and giving me the "genie has stopped working" message. Here is the details of the event in my event log.

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          4/10/2017 5:28:52 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-Bobby
    Description:
    Fault bucket 108758855023, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: NETGEARGenie.exe
    P2: 2.4.1.0
    P3: 00030000
    P4: GeniePlugin_Map.dll
    P5: 0.0.0.0
    P6: 06046250
    P7: c0000005
    P8: 00222dc8
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB12D.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NETGEARGenie.exe_7e7ba346efe256aa3958ac86b4d988191cc8de_b102b2b8_1560c8f6

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 41d0e7e0-7c1f-440c-823e-f51ebf6a4253
    Report Status: 0
    Hashed bucket: 6833c2ae92f9c59f6cedadb2c3b4f411
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-04-10T21:28:52.400761800Z" />
        <EventRecordID>48372</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-Bobby</Computer>
        <Security />
      </System>
      <EventData>
        <Data>108758855023</Data>
        <Data>1</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>NETGEARGenie.exe</Data>
        <Data>2.4.1.0</Data>
        <Data>00030000</Data>
        <Data>GeniePlugin_Map.dll</Data>
        <Data>0.0.0.0</Data>
        <Data>06046250</Data>
        <Data>c0000005</Data>
        <Data>00222dc8</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB12D.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NETGEARGenie.exe_7e7ba346efe256aa3958ac86b4d988191cc8de_b102b2b8_1560c8f6</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>41d0e7e0-7c1f-440c-823e-f51ebf6a4253</Data>
        <Data>0</Data>
        <Data>6833c2ae92f9c59f6cedadb2c3b4f411</Data>
      </EventData>
    </Event>

    and here is the error details.......................................................................


    Log Name:      Application
    Source:        Application Error
    Date:          4/10/2017 5:02:33 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-Bobby
    Description:
    Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
    Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250
    Exception code: 0xc0000005
    Fault offset: 0x00222dc8
    Faulting process id: 0x2f88
    Faulting application start time: 0x01d2b231c0867896
    Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
    Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll
    Report Id: 41d0e7e0-7c1f-440c-823e-f51ebf6a4253
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-04-10T21:02:33.297323300Z" />
        <EventRecordID>48361</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-Bobby</Computer>
        <Security />
      </System>
      <EventData>
        <Data>NETGEARGenie.exe</Data>
        <Data>2.4.1.0</Data>
        <Data>00030000</Data>
        <Data>GeniePlugin_Map.dll</Data>
        <Data>0.0.0.0</Data>
        <Data>06046250</Data>
        <Data>c0000005</Data>
        <Data>00222dc8</Data>
        <Data>2f88</Data>
        <Data>01d2b231c0867896</Data>
        <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>
        <Data>C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll</Data>
        <Data>41d0e7e0-7c1f-440c-823e-f51ebf6a4253</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>