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Forum Discussion

Bcole's avatar
Bcole
Aspirant
Mar 04, 2017

Bug genie 3.1.12 app will not screen rotate to landscape

The genie 3.1.12 android will not screen rotate from portrait to landscape

6 Replies

  • ...standard Netgear App problem, applies, to Genie, Up!, ... and Arlo (the latest not on a phone, OK on a Tablet). 

     

     

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi all,

     

    The bugs have been reported and engineering is already aware. Please try uninstalling and re-installing the app to check if some issues will be resolved. Also, please keep an eye on updates for the app for the fixes.

     

    Regards,

     

    Dexter

    Community Team

    • Bcole's avatar
      Bcole
      Aspirant

      Thank you Dexter.

       

      By chance do you know if I will lose my device names and device type setting if I uninstall and Reinstall?

       

      Second is there a release notes or a way to subscribe to a defect so when a correction is released people can be notified or a way to scan through a defects listing based on app version and platform.  Hopefully one or both of those might reduce bug repostings.

       

      Thank you,

       

      Billy

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi Bcole,

         

        Yes, you will lose the custom device names.

         

        Yes, release notes are usually indicated on the app description portion on the Playstore/Appstore.

         

        Regards,

         

        Dexter

        Community Team