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JSpooner's avatar
JSpooner
Tutor
Apr 26, 2021

Can’t login to Nighthawk app after firmware update

R7900P Router
Firmware v1.4.1.68_1.3.28
Nighthawk App v2.9.5.14
iOS 14.4.2

I updated firmware yesterday and have not been able to sign in to Nighthawk app ever since.
I’ve tried everything I can think of. Deleted app and reinstalled. Even changed router name and password back to factory specs. No dice.

Routerlogin.net (192.168.1.1) works fine on Windows 10.

Any help would be greatly appreciated!

Thanks!
Apps
Firmware

4 Replies

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Apr 27, 2021
    JSpooner wrote:

    I updated firmware yesterday and have not been able to sign in to Nighthawk app ever since.

     

    What happens when you try? Any error messages?

     

    Local wifi or Anywhere Access?

    • JSpooner's avatar
      JSpooner
      Tutor
      Apr 27, 2021

      Local Wifi stuck at Login Required screen. Will not let me log in with my credentials that work fine on my Win10 PC.

       

      Anywhere Access gives error "Device is offline" but the screen shows a check next to my router pic and says Connected via Anywhere...

       

      When I try to select it, it does nothing.

       

      If I select "< Your Products" at top of screen it goes to spinning wheel and says "Switching Products..." but never connects.

       

      Thanks!

       

      • michaelkenward's avatar
        michaelkenward
        Guru
        Apr 27, 2021
        JSpooner wrote:

        Local Wifi stuck at Login Required screen.

         

         

        Does that mean that the device will not connect to the wifi, or that the app will not connect to the router?

         

        They are not the same thing.

         

        Have you told the mobile device to forget the wifi and set it up from scratch?