cannot sign into Netgear account using Nighthawk app on my Samsung S23

Question

To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in. Login Denied

How do I rectify this???

I have no issue signing in with my laptop or desktop so confusing

Samsung Galaxy S23 Model #SM-S911U Android version 13

michaelkenward · Answer

woodstockmichae&nbsp;wrote:
To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in.&nbsp; Login Denied

Which username and password are you entering?
&nbsp;
That final stage is to enter the username (admin) and password for managing the router.
&nbsp;
This is the same details that you use when logging into the browser graphical user interface (GUI) using a wired connection to the router.

woodstockmichae · Answer

I am entering my user name and password for Netgear account as the prompt asks, not the username and password for managing the router itself.&nbsp; They are independent of each other

michaelkenward · Answer

woodstockmichae&nbsp;wrote:
They are independent of each other

I know. That's what I tried to explain.
&nbsp;
You need both.
&nbsp;
At what stage does it fail?
&nbsp;
Can you login to MyNetgear with a browser?
&nbsp;
NETGEAR - Common Account Management
&nbsp;

woodstockmichae · Answer

Yes, I can sign in using browser on laptop and using browser on phone.&nbsp;&nbsp;The login fails immediately in NightHawk app.&nbsp; As soon as I enter Netgear user name and pw, i get login failed message.&nbsp; "This device not recognized."

FURRYe38 · Answer

Be sure to disable any MAC Address randomizers on the mobile device:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
&nbsp;
Try this as well:
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/td-p/2215659/jump-to/first-unread-message

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cannot sign into Netgear account using Nighthawk app on my Samsung S23

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