Forum Discussion

Guide

Jan 18, 2013

Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...

Genie

DexterJB
Jan 10, 2017
Hi jwilson484,

Please try the following steps:

1. Uninstall and re-install the Genie apps/programs from your devices.

2. Reboot the router.

3. If it is an option, you can try doing a factory reset on the router.

Regards,

Dexter

Community Team

nekotruong

Tutor

Oct 18, 2016

Hello DexterJB

I think you dont get what i mean. Thge problem is I can't login to my router. Everytime i try to loging to my rounter then i got this

"You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again.

For more information about how to access routerlogin.net, visit Router login page cannot be displayed "

"NETGEAR router is not found or is not supported. Also make sure the device is not connected to the geat network of the router, and no IPv6 is enabled."

agian i did try to connected me laptop with my router by cable and i did check me IPv6. about how to change my passwork of my router i do know how.

DexterJB

NETGEAR Moderator

Oct 19, 2016

Hi nekotruong,

1. Have you tried using your router's IP address and access it via a browser?

2. On which device do you have the NETGEAR Genie program/app installed?

3. Have you tried using another device (Android, iOS, another computer)?

4. Please try uninstalling and reinstalling the app/program then reboot the router.

Regards,

Dexter

Community Team