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Netgear genie not working due to IPv6 being enabled
I use netgear genie to block my kids from the wifi after hours. I was able to use it last night and this morning and now I'm not able to use it this evening, the message says my router is not supported or I need to make sure IPv6 is disabled. Has anyone experienced this and have a solution?
Hi mrichie and chellelee8,
Please try using another device (Android, iOS, another computer) that is connected to the network.
Regards,
Dexter
Community Team
18 Replies
- Same problem. Worked for months now all the sudden the app stopped working and says check for IPv6 connection.
Extremely frustrating.Hi Lovewifi and Blastfurnace,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Have you tried using another device (smartphone, tablet, PC)?
4. Please try uninstalling and re-installing the program/app.
Regards,
Dexter
Community Team
Hi Lovewifi and Blastfurnace,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
I also deleted the app for a couple days and reinstalled it and it worked after that. We will see how long it works for. Curious what caused it.
I purchased a
WNR2000V5 specifically to use the genie parental controls. However, I have not been able to log in to the genie app. I receive this message on my samsung galaxy:"Login failed. The NETGEAR router was not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled."
I've disabled my guest network, so I know that's not the problem. I cannot find an option to enable iPv6. I've rebooted the router and reinsalled the genie app.What else can we do to get this working?I am having the same problem, would love to know how to fix this. I updated Genie to newest version, that didn't help either. I have the R700 model.
Hi mrichie and chellelee8,
Please try using another device (Android, iOS, another computer) that is connected to the network.
Regards,
Dexter
Community Team
Hi mrichie and chellelee8,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
- Thank you for following up. I didn't see your earlier response.I've tried on Chromebook, pc, and android