NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Genie App log in help
I updated my firmware on my router to the latest version.
Now I have a error message when i try to log into the Genie app. "NETGEAR router is not found or is not supported. also make sure the device is not connected to the guest network or the router, and no IPv6 is enabled."
I can login to the router using safari on my iphone but not he app...
Mhy is the app not working? is this a known issue? how can i fix it?
Steps I've tried: deleted the app and redownloaded, changed passwords, made sure IPv6 was disabled, restore router and reset whole network.
Thanks for the help!
6 Replies
Do the steps that you have taken include a factory reset of the router? (It isn't clear what you mean by "restore router".) Remember, doing that will change your password back to the default setting.
Also what Genie are you referring to? Is this the web interface for the device? Or the desktop client? (Netgear likes to label anything that moves a "Genie".)
It may also help people to help you if you told them what device you are talking about.
- I did the factory restore on my router. I am referring to the genie app for iOS on my iPhone!
timebandit12345 wrote:
I did the factory restore on my router. I am referring to the genie app for iOS on my iPhone!That's the first mention of an iPhone.
When asking questions, you might like to provide the information that this forum suggests:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)There are good reasons for asking for that information.
- I actually mentioned i was on my iPhone in my original post.
- Router: R6400
Phone: iPhone 7
ISO: 10.0.2
App in question: netgear genie for ISO download from iTunes.You could check this forum for messages about the router's firmware. There have been recent reports here of firmware breaking things.
The way to recover is to download and apply an older version and to see if that works better.
Unless there is something that the firmware fixes, or adds something useful to the features available on your hardware, it isn't always essential to upgrade firmware.
You can check the list of changes here:
R6400 Firmware Version 1.0.1.12 | Answer | NETGEAR Support
If it is the iThing app that is bust, you may have to wait for a fix. Or stick with the desktop app.
