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Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
Factory Defaulted the Router settings and started again.
Initially the Genie Windows App and the Android App both working, then all the same errors started coming back. Only thing configured on the router is Internet connection settings and new Wireless Key. nothing else has changed.
Starting to look more like a Netgear Router issue instead of a Genie issue..
Signed up just to share...
For me, rolling back the firmware seems to have fixed it, at least so far.
Background:
Just bought the thing, was working great, decided to let it "upgrade" firmware to have the listed security fixes, and then started seeing problems:
- Windows Genie (on the Router Settings, Parental Controls, and ReadySHARE tabs):
- Stopped logging into the router, and would just spin its spinner a long time instead.
- Started showing this error: "NETGEAR router is not found or is not supported. Also make sure the device is not connected to the guest network of the router, and no IPv6 is enabled." (like halfway down here)
- Rarely would login, but then show this error: "The operation timed out." (like so)
- Browser "Genie" (RouterLogin.net or 192.168.1.1)
- Would hang and eventually time out on first attempt to connect.
- Would prompt for log in if I tried again immediately after first time out.
- Would work fine for a minute or two but then hang again during use every minute or two, after which I could refresh and log in again as in Step 2 (if I was quick enough), and so on...
Starting from a clue here, I decided to give it a shot (rolling back the firmware). As mentioned at the start, everything seems good again now. Browser functions were better right away, while the Windows app still seemed unsure for a few minutes but then has been good since.
My guess is the fix for one of the security issues (which apparently made it into many firmware updates for many models) introduced some kind of authentication/timing problem which the browser interface isn't handling well and the app can't seem to overcome much at all.
Windows 10 Pro / genie 2.4.38
Chrome 57.0.2987.133 (64-bit)
NETGEAR WNR2000v5
Firmware: now 1.0.0.34 after 1.0.0.42
I can't login either using genie on my android tablet same error message others getting about not being able to login. I have Netgear Orbi with latest firmware and latest version of genie as well.
Same issue here.
R8000, have tried all the above steps to no avail, at least 5 times.
This issue has 25K views on this forum. I think a resolution is needed, or at least a workaround. Lots of folks affected.
FYI, downgrading the router firmware fixed the issue for me, at least for the moment. I can now access the router through Genie on multiple machines, including IOS apps and PC.
