iOS 7 breaks Genie Airprint

This EXACT same issue happened when iOS 6 rolled out. iOS 5 and earlier would print using Netgear Genie but a new iPhone 5 (iOS 6) would not print. People who updated their older phones and iPads to iOS 6 couldn't print using Netgear Genie either. Netgear dragged their back sides on getting a patch made. I suspect they'll drag them again updating Genie for iOS 7. Since Netgear advertises their routers will allow any iOS device to print to ANY printer regardless of whether or not the printer is an airprint printer, its up to Netgear to get off their duff and patch their Genie software when Apple comes out with a new version of iOS.

Netgear Email support is useless. I would consider Netgear Email support a complete and total embarrassment if I were Netgear. They should just close their Email support center and stop offering that support option since your no better off after contacting Netgear Email support.

Use portal base to contact support.

my.netgear.com

BillPark wrote:
. I just updated my iPad with the new release V 1.0.0.36, but it did not fix the problem.

I know with iPhone you do not have to have the genie app on the phone. I'm not 100% positive but I'd assume the same is true with iPad. You don't need the app on your device you only need the genie software on your computer. That computer has to be connected to your network, turned on for the Airprint conversion to work.

pko wrote:

Using latest Genie (2.2.28.24) and WNDR4500 firmware (V1.0.1.36_1.0.6.3), I was able to print easily from my iPhone5 with iOS 6. After upgrading to iOS 7, Genie's Airprint feature no longer works with the iPhone5. Still works fine with my older iPad with iOS 5. Please, Netgear: Update Genie to be compatible with iOS 7! Does anybody from Netgear read these posts? I tried to explain the problem to Netgear support, and asked them to request an update, but they didn't really understand what I was talking about.

November 14, 2013. Apple updated iOS 7 to 7.0.4 and that resolves this problem.

rphunter wrote:
November 14, 2013. Apple updated iOS 7 to 7.0.4 and that resolves this problem.

Incorrect. There is a problem still and it's the same.

Agreed, problem still present.

does anyone have an idea when netgear will fix the problem?

I just purchased the R6300 yesterday partly because of the AirPrint feature. After struggling through the many suggested fixes I called Tech Support. I was told there is no issues with NetGear R6300 and the iPhone 4 with iOS 7.004. I was told that it is an Apple problem. Of course my next conversation was with Apple IPhone support that said the problem lies with NetGear. So, before I box the R6300 and return it I'm hoping someone can shed some light on if there is or isn't a NetGear problem. I thought the live Tech guy would have the answer and not just pass it off to Apple iPhone. Thanks for reading this.

New version 2.3.1.13 of Genie program for Windows appears to fix AirPrint function. Tested on iPad with iOS 7 and second iPad running iOS 6. Both successful.:)

New Genie version 2.3.1.13 for Windows appears to fix this issue. Tested using iPad running iOS 7 and second iPad running iOS 6, both printed successfully.