Model RAX48 - problem with Nighthawk

Question

When I open Nighthawk, I see that the app connects to the router.&nbsp; Then a few seconds later, I get the "Unable to Connect to Router" message. I do not know why this is happening, as it seems to be connected, but this message keeps popping up.&nbsp; Any advice is appreciated.

FURRYe38 · Answer

Are you referring to the Nighthawk app?&nbsp;
What mobile platform are you using? Apple or Android? If apple, disable WiFi Private IP address on the phone:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
&nbsp;
Ensure Local Network is enabled under the NH app as well:
https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message
&nbsp;
What FW is loaded on the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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Model RAX48 - problem with Nighthawk

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