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Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily basis with no problems - until yesterday.
Now, when trying to Login with Remote access - the error message No Internet connection detected, with the options *Close* or *Settings*. I do have an active data internet connection via T-Mobile and can access other services with no problem.
The Settings essentially takes me to my WiFi settings on the S5 - which is already set to Smart network switch between Wi-Fi and mobile networks, and also between 2.4 GHz and 5 GHz bands, to maintain a stable Internet connection.
Have even gone into the developer options settings and activated the Agressive Wi-Fi/cell handover option which states "When enabled, Wi-Fi will be more agressive in handing over the data connection to Cellular, when Wi-Fi signal is low" to see if that works and unfortunately this did not change the inability to Remote access my R7000 Nighthawk.
Any ideas or suggestions to remedy this?
Thanks - MC
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
84 Replies
- Same issues. With the money we spent on the router to have this feature they need to address the issue.
- I have sent an email to netgeargenie@netgear.com pointing to this thread. I wonder if there are any other ways to get attention to this issue?
I'm still in my 90 day support help and just spent the last hour trying to get this resolved. Got the same old run around to reboot this or down load this version or delete this and reload that. Nothing is working. I do still have 9 days on my 90 day support. I'll keep going on this every day. Wouldn't hurt to throw a little prayer this way. This is so ANNOYING!
- Have they at least confirmed that they know it's an issue and are working on it? I can't even logon remotely with my dynamic DNS hostname. I have to login to my dyndns account, find out the IP and then type that in with the port number. It seems the router is blocking my hostname. Worked fine with my old Asus router which cost 1/3rd the price. VPN server also worked fine with the old router. Was able to connect even on Android phones. However all these features were extra for me so I'm not that upset as the router speeds are great (wireless especially), which is the main reason I got it. But at the price, I thought everything would work out of the box. Whereas this feels like a beta product.
- Ok.. Now even the IP entering doesn't work. Worked once and I thought that was the solution. I cannot access the router remotely.
Hi all,
Let me check on this and I will provide an update once available.
Regards,
Dexter
Community Team
Your post was a month ago, Dexter. How about some news? Your Android app team is prolonging an issue that prevents using a feature that is clearly advertised by Netgear. Bad reviews and customer dissatisfaction will only increase.... ;)
DexterJB wrote:Hi all,
Let me check on this and I will provide an update once available.
Regards,
Dexter
Community Team
- I also am having this problem. I used to be able to log in remotely via genie, but now I can't, even while at home. I can log in from behind NAT, but not externally. The DDNS is working because I can point a web browser at my router and log in, but can't manage parental settings, etc. It seems to have started a couple weeks ago and hasn't worked since. I've tried rebooting the router, resetting my "remote netgear" login, and uninstalling and reinstalling the genie app on my phone, but nothing will let me log in remotely via genie. All I get is an immediate error saying "No Internet connection detected" regardless of what connectivity I have (4G/wifi/etc).
What is the problem and how do we fix it?!?!I just got off the phone with support. They HAVE ackhowledged that there is a defect in the last mobile app push (6/28). They will address now but have no timeframe for update.
So does anybody know by chance if we're able to download a previous version. Luckily I have my old phone that did work with version 2.4.28. This new version of 2.4.34 doesn't seem to work. Any thoughts on this?
- Mine doesn't work either. Samsung S5
- Boston, it sounds like you have not had remote Genie working in the past. I went through the steps above to set it up and it worked until last week. I have since deleted all settings and cache and updated the app. Then went through all the steps above again. Unfortunately, I still only have local access using the Genie App. I only get the "No Internet connection detected" error when attempting remote login.
You are right. I never had it working.
I will try this step and report back to support and if it doesnt work, see where it goes from there and report back here. I purchsased the router on Amazon prime day. Set it up, logged in with the app in the house and it worked fine and then tried to login remotely when I was at work and it failed. Made no sense as ive mentioned other routers from other brands never had any extra steps required to "register" the router. Once you would log in with their app, everything was done automatically. Remote managment, file server, everything. And these were routers that cost 1/4th of the price of this router. However, readycloud works a lot better than anything ive had before...when i finally got it working, my speeds at home are insanely better, wired and wirelessly, signal is better, and the gui and options to manage are great. I just didnt expect these issues.
I also didnt expect that the vpn service would be so crappy. My previous Asus router worked great as VPN server and I figured a router that cost this much more, would have a better vpn service...
- I don't think this is the issue. This was working fine and now it doesn't. Will this get resolved here or do we have to call?
- You guys were right. Registering the router wasnt the issue. The application didn't even get in to see if the router was registered. It just displays, no connection. I replied to support. I suggest everyone open a ticket for this issue, so they know it's important.
I will update with their responseUpdate....
Had a call from support and they took what pertinent information was needed for now. They advised that they had duplicated the issue and are in the process of getting their engineers any and all needed info to hopefully help decifer the problem currently being exhibited by the app.
Will be anxiously awaiting this, very much user valued, feature of the Genie app!
Same here.
It was working the last time I tried it, checked it today and it's not working.
If I connect via wifi at home and then launch Genie and select At Home option - I can get it (although my password was changed). If I now launch the Network Map it will display the network, but all the configuration is now missing (all icons are set to defaults).
For an expensive bit of kit you would think they would have this working now, if their engineers manage to **bleep** this up - what would they do to the firmware in the routers?
Still waiting for a response from support. In a few days I will follow up with them
This is a serious issue - and breaks the very functionality I rely upon.
To Netgear: Could we please have a response, regarding the expected date of rectification? This is not a good look for you.
