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Forum Discussion
Netgear Genie can't login username password WNDR3400
So I recently did a hard restore on my router to set it back to the factory defaults and now I cannot login using the default username and password aka "admin" & "password". The screen below shows up and then once I kit "OK" it says "Login failed, Please check the password". This happens whether I am using the Genie application or the http://www.routerlogin.net or http://www.routerlogin.com pages using Chrome, Mozilla or Internet Explorer. the router works and the internet works on it, but I cannot change any settings because I cannot login. I have also tried to do this by being hardwired through the ethernet cable and wirelessly on two differnet computers with the same result. Someone please help.
12 Replies
For some reason the photo did not show up properly.
Hi doclouie,
1. What is the model number and firmware version of the router?
2. You may not have properly reset the router. Does your old router password work (if you changed it before)?
3. You can try resetting the router again. You may find the link below helpful.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
Thank you so much for responding.
1. N750 Wireless Dual Band Model WNDR4300
2. No the old password or default "password" does not work.
3. I have reset this router at least 3-4 times and I have tried it on both my home desktop, home laptop and a friends desktop with the same issue.
I put in the default "admin" and "password" ant the text box flashes and the information that I put in disappears and it says the username and password are incorrect. It is at the factory default.
I am ready to throw the router in the garbage and go with a different company. Crazy as I have only bought netgear routers.
- Im having the same problem i used to be sble to login to netgear genie on my iphone app with default password "password" but now it says incorrect password. Its like someone has chsnged my password on me.
Hi Reeny,
1. What is the model number and firmware version of your device?
2. Are you still able to login the router UI via a browser using the same credentials?
3. Please try using another device with the NETGEAR Genie app/program installed.
4. Try changing your router password.
Regards,
Dexter
Community Team
- Hi yes i still cant login to netgear genie to access my settings
- It just keeps saying login failed please enter the correct password and try again
Hi Reeny,
Please provide the answers to my previous inquiry and suggestions indicated below.
1. What is the model number and firmware version of your device?
2. Are you still able to login the router UI via a browser using the same credentials?
3. Please try using another device with the NETGEAR Genie app/program installed.
4. Try changing your router password.
Regards,
Dexter
Community Team
