Netgear Genie not working

Question

I see there was a topic that seemed to mirror my issue but it did not seem to be solved.I have a 6200v2 router.When I try to use the Netgear Genie I get the following:

DexterJB · Answer

Hi jarrodj609,

&nbsp;

1. What is the version of the NETGEAR Genie program?

2. What is the firmware version of the router?

3. Is this computer wired to the router?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

&nbsp;

jarrodj609 · Answer

Hi Dexter JB,NETGEAR Genie version 2.4.20NETGEAR Router Firmware Version V1.0.1.20_1.0.18Computer is wired to the router.&nbsp;Thanks for the quick reply.Jarrod&nbsp;&nbsp;&nbsp;

DexterJB · Answer

Hi jarrodj609,

&nbsp;

I suggest updating the router's firmware to the latest version (1.0.3.10) then reset and reconfigure the router. You may refer to the links below for the steps.

&nbsp;

http://kb.netgear.com/app/answers/detail/a_id/23960

http://kb.netgear.com/app/answers/detail/a_id/9665

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

jarrodj609 · Answer

Hi Dexter JB,Thanks for the prompt replies.I manually updated to the latest version (1.0.3.10).I uninstalled then reinstalled NETGEAR Genie.When I try to access parental controls or router settings through NETGEAR Genie it still is not working. My parental controls are "stuck" on a filtering level that effectively blocks adult sites but I cannot adjust the filtering level if necessary and I cannot set-up time restrictions.

DexterJB · Answer

Hi @jarrod609,

&nbsp;

1. Did you perform a factory reset after a successful firmware update?

2. Have you tried using another device (another computer, smartphone, tablet)?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

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Netgear Genie not working

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