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preciousk's avatar
preciousk
Aspirant
Oct 19, 2017
Solved

Netgear R7500- Genie Win app no longer disconnects devices from genie. Option is gone??

I first purchased the nighthawk to give me the options to disconnect a device right through the Windows Genie app by simply by right clicking and shutting it off. It was a very important feature for ...
Apps
Features
Genie
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Oct 24, 2017

    Hi preciousk,

     

    1. What is the firmware version of the router?

    2. Are you referring to the Access Control checkbox on the Network Map window?

    3. Please try enabling the Access Control via the router's UI. The link below may help out.

     

    http://kb.netgear.com/app/answers/detail/a_id/23289

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 24, 2017

Hi preciousk,

 

1. What is the firmware version of the router?

2. Are you referring to the Access Control checkbox on the Network Map window?

3. Please try enabling the Access Control via the router's UI. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/23289

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 29, 2017

    Hi preciousk,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team