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AH-1's avatar
AH-1
Aspirant
Dec 11, 2024
Solved

Nighhawk AC4000 Tri-band (R8000P) - Nighthawk app conflicts with Mobile app

At home, I use a Nighthawk AC4000 tri-band router connected to a (non-Netgear) Technicolour modem.  I use the "Nighthawk" app on my smartphone. No problems, all ok.

 

Recently at the local village hall where I am the infrastructure guy, we installed a Netgear M1 hotspot modem - it connects various devices there (including solar, CCTV).

 

I want to access this set-up via the Netgear "Mobile" app. How do I do this ? The two apps appear to conflict. The Mobile app sees my own router and tells me to go away.

 

Please advise - thanks.

  • AH-1's avatar
    AH-1
    Dec 19, 2024

    Thanks for the input.

    The consensus is that the MR1100 M1 router does not have Anywhere Access capability.

     

13 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    NH app only works with Nighthawk R, RAX, RAXE and RS series routers. 

    the Netgear MOBILE app only works with the MR series of cell service mobile routers. 

     

  • Yes, thank you. 

     

    But how do I access the remote location via the "Mobile" app ? When it rejects my advances, because it sees my local Nighthawk router ?

     

    AH

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Do you have the MR router connected in some way with the R8000P? You shouldn't. 

      The MOBILE app only connects to the MR router while your mobile device that you have MOBILE app installed on is connected to the MR router. 

      • AH-1's avatar
        AH-1
        Aspirant

        I am sitting at my desk at home right now. I access the Nighthawk app and it sees my own home network, ok as always.

        I turn off the app.

         

        I then turn on the "Mobile" app - it then says "Incorrect WiFi Mobile Router - please use the Nighthawk app". I can't by-pass this screen.

         

        What to do ? I am pretty sure the "Mobile" app is the one to manage the M1 router.

         

        AH