NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AC1200, when i try log in on my app, i get this message, logon timed out. I have rebooted
I have deleted the app too many times, plus rebooting my device, as well, a lot of times, but it wont let me login on my app. It says, Logon timed out, please try again. If this issue persists, try rebooting my device. I know I have the correct passwords, and stuff, but it will NOT let me login on my app!!!!!!
11 Replies
Which Netgear device do you have? AC1200 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
AC1200 is also an aged wifi technology. Not all AC1200 support the NIghthawk app.
Disclaimer: Just another user with time on their hands.
Thanks for the reply.
I had this netgear version still in a sealed box and decided to upgrade my old router to this newer one and when I installed it, it did open up within my app on my iPhone, but now it doesn't. I am not sure what is going on.
I have the model R6120.
NancyInWI wrote:
I have the model R6120.
That is pretty well the bottom of the Netgear range. It came out in 2017 and has very low specifications.
According to Netgear's manual for this device, not always the most reliable source of information, the LAN and WAN ports support only 10BASE-T or 100BASE-TX. That makes it slower than many newer internet services and most modern network hardware. This may not matter to you, but be warned that it will hobble you if you ever sign up for faster Internet, anything faster than 100 Mbps is a waste of your money.
It also slows down whatever is going on in your local network. Newer devices support at least 1000BASE-TX.
What modem/gateway/optical network termination (ONT) sits between the router and the Internet?Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
Just another user with time on their hands.
Are you on iPhone? I'm having this same issue, but unfortunately I haven't found a solution. I have an old Android phone and I'm able to log in on that, so I'm pretty sure it's an iOS issue. I updated both my iPhone and the app before discovering the problem so I don't know which update broke it.
hockeyhouse wrote:
Are you on iPhone? I'm having this same issue, but unfortunately I haven't found a solution.
Did you find this?
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Disclaimer: Just another user with time on their hands.
WiFi Private IP address and Limit IP tracking and iCloud Private Relay is all turned off on my iphone. Still does not work. They need to update the APP for nighthawk. Thanks for the information you sent.
Yes, I am on my iPhone with all update software. After I got this Nighthawk, and changed it from an old router to this one, and I downloaded my app, it DID work, but 6-months later, it doesn't want to open the app. I know I have the correct username and password to enter, so that is not that problem. I also have deleted it and redownload it again, and it keeps on happening. I can log on, on the web into my account which that isn't a problem to do.
