NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

smoke_showin's avatar
Oct 21, 2022
Solved

nighthawk app anywhere access failure

What is going on with Anywhere Access? I have multiple routers that was all working fine a couple weeks ago. I can’t enable, disable, or see my routers anymore. All it says is something went wrong. Please try again. Tried both routerlogin.net and nighthawk app for weeks now.

  • smoke_showin wrote:
    It has to be the app.

    Which is something that you have not told us about in this one-way "conversation".

     

     

     

     

8 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    smoke_showin wrote:
    I have multiple routers that was all working fine a couple weeks ago. I can’t enable, disable, or see my routers anymore.


    What routers are they? What firmware is on them?

     

    What mobile device are you using for Anywhere Access? Android? iOS?

     

    Did you enable Anywhere Access on the browser graphical user interface (GUI)?

     

    • smoke_showin's avatar
      smoke_showin
      Tutor
      R7800s both routers are up to date. R7800-V1.0.2.90. However. A week or two ago. There was a different kind of update. I can’t remember what exactly it said but it ain’t worked since then. And it didn’t change firmware versions
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        smoke_showin wrote:
        R7800s both routers are up to date. R7800-V1.0.2.90. However. A week or two ago. There was a different kind of update. I can’t remember what exactly it said but it ain’t worked since then. And it didn’t change firmware versions

        Perhaps you are referring to the "language". That seems to be related to the language of the browser graphical user interface (GUI).

         

        This has been known to get "disconnected" from the firmware.  There have been temporary issues like that in the past.

         

        Try reinstalling the current firmware.

         

        How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

         

        Anywhere Access works fine here in the latest R7800 firmware and the Android app.

         

         

         

         

         

    • xTEKNIKLx's avatar
      xTEKNIKLx
      Aspirant
      Same. Mine hasn't been working for about a week and a half or more.

      Can't enable or disable anywhere access using the app. Just gives a "Something went wrong. Try again" message. Repeatedly.

      Tried resetting the router and doing a fresh setup as well.

      Worked perfectly fine up until now.

      Rax200
      Firmware 1.0.10.140_1.0.79