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Forum Discussion
Nighthawk App Device Offlne (Code:CDIL-API-FAIL)
I rebooted my RAX50 router last night and now the internet led is red, although i have access to the internet and everything seems to be working.
However when i go to my Netgear Nighthawk app and look at devices i get an error message that says device offline:: CDIL-API-FAIL which i've never seen before.
I did a factory reset of the router, reloaded firmware, and reboot, but haven't been able to fix the issue. Anyone have suggestions on how to fix this? Thanks in advance.
24 Replies
what modem/gateway is it connected to?
I use the RAX50 in AP mode so it connects to the switch which connects to the firewall which is connected to the ISP modem.
I got the app to start working and showing attached devices after doing another factory reset and not loading my backup config but recreating the settings from sratch. However the ISP light is still red.
The modem is technicolor TC8715D.
ISP Modem > Firewall > Switch > RAX50
In AP mode, the RAX isn't controlling any of that.
Plus you have a Modem/router combo device and a firewall in line. I'd be betting on one of the devices that is actually managing routing functions to be blocking something.
I still have yet to see any updates whether this is an issue related to the Netgear Nighthawk app or an issue related to the firmware.
In addition i've noticed that the access control is not working. Even after selecting pause in the Netgear Nighthawk app, network access to the device is not stopped and when viewing the device from the router management gui under Security > Access Control it does not show blocked which is very misleading. At this point I would not rely on this functionality for stopping network access to the device.
It should be illegal for a manufacture to make an update that doesn't work per their product advertising and refuse to support or refund the paid price while in warrenty after they break it. I know some states have lemon laws on vehicles. I wish it was on things like this.
They have your money and laugh it off as you leave to go to their competitor. BTW Netgear told me to go get a refund from the seller but they only offer 30 days after purchase not the warrenty.
NIGHTHAWK 2.11.6.0 doesn't work on my iPhone XR, but it works on my iPad Pro.
Digging this up as this has been an issue for about a year now with my APP and nothing I wanted to add other services (paid) on controlling devices for kids etc but this issue has definitely left a sour taste in my mouth. Any and all Updates on this error would be appreciated.
Modem: MR80
Firmware: V1.1.6.14
iOS APP
Version: 2.18.1.6
- I personally switched to a Synology RT6600AX and so far I love it. Really no comparison in features, capabilities, mobile app, etc. I got so tired of dealing with the Netgear….only being able to get support if paying for it, constant Nighthawk app issues, new firmware breaking stuff, etc. I kept the RAX50 as a backup but don’t have any plans to really use it further.
