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Jennobeans's avatar
Jennobeans
Aspirant
Jan 10, 2020

Nighthawk App not allowing devices to be paused and shows 80 something not connected devices.

For the last 2 weeks my router has been showing anywhere from 40 to 90 devices on my screen but say not connected.  This shows on the Netgear computer screen and on the NightHawk app.  It also shows wireless connections that I can no longer pause the connection.  I have firmware v1.3.1.64_10.1.36.  Please help.  I have tried everything and I cannot pause the ones I need to.

 

Thank you

Jennifer

8 Replies

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  • Superdan186's avatar
    Superdan186
    Tutor
    Jan 13, 2020

    I have the same problems and also my brother Nighthawk AX8 same problems.

    Anyone got it fix?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 14, 2020

      Hi Jennobeans and Superdan186, may I know what steps you've tried so far? Are the listed devices your devices that are currently connected to the network and show up on the web UI (routerlogin.com) as well?

       

      Dexter

      • Superdan186's avatar
        Superdan186
        Tutor
        Jan 14, 2020

        I think I know why maybe because the router is in AP mode. I have not try to disable AP mode see if it work.

  • Fdinc's avatar
    Fdinc
    Aspirant
    Feb 28, 2020

    About 2 weeks ago, everything was fine with our router.  We moved it from one location in the house to another.  Since we moved it, it will not allow us to pause or block devices.  I guess it did an update but it will not go back to the way it was befre.  It looks like it could be paused but it won't allow it.  It used to show the names of some devices as well.  It doesn't at all now.

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 03, 2020

      Hello Fdinc, 

       

      I would recommend factory resetting the router and running through the setup assistant again. You may also try reinstalling the Nighthawk app as well.

       

      Regards,

      Christian 

       

       

       

       

  • Wardog92011's avatar
    Wardog92011
    Aspirant
    Aug 19, 2020
    Well this company is greedy. I sent an email ticket the day before my “complimentary” tech support was to end. The woman on the chat tech through the nighthawk app was a moron. She wanted to close it and could t understand I’d lose the chat. Second apparently because my supper was to end, they didn’t feel they needed to respond to my ticket. All they want is your money, after that, screw you apparently. Not my fault I had issues so close to my expiration date. I shouldn’t have to purchase an extended warranty as I was still in my time frame. But I’m going to make sure everyone I know, knows to stay away from these people.