Forum Discussion

Star

Nov 01, 2020

Solved

Nighthawk app not showing connected devices

Hi, Nighthawk app stopped showing connected devices when I am on my own network, but when signing in remote it works. Iphone 11, latest software on both phone, app and router

Android

Apps

Troubleshooting

Daydream_ll
Nov 11, 2020
Now i did a bundle of wifi in router (no change) and after going back to seperate wifi networks everything is working again and connected devices show up

Christian_R

NETGEAR Employee Retired

Nov 05, 2020

Hi Daydream_ll,

May you provide us with the version numbers of both the firmware and app for us to better assist. You may want to reboot/power cycle your router as a troubleshooting step.

Thanks,

Christian

Daydream_ll

Star

Nov 06, 2020

Hi,

Nighthawk v1.0.5.24 version 2.6.7.0

IOS: 14.1

Router reebooted many times and software on iphone 11 uninstalled and installed again.

Tried to install Orbit on my phone but it will not boot up, stopes when clicking o sign in.

Best regards

Lennart

Christian_R
NETGEAR Employee Retired
Nov 10, 2020
Hi Lennart,

We recently released Nighthawk app version 2.7.0.27 for iOS. May you reinstall the app and check to see if your iPhone has iOS 14.2 available for update.

Thanks,

Christian
- Daydream_ll
  Star
  Nov 11, 2020
  Hi, upgraded Nighthawk app after uninstalling and new IOS 14.2 on iPhone 11, still same. Can not see connected devices when I am on my network but with remote access it works. Same on my iPad actually.
  
  /Lennart
- Daydream_ll
  Star
  Nov 11, 2020
  Now i did a bundle of wifi in router (no change) and after going back to seperate wifi networks everything is working again and connected devices show up
  - oli1988
    Tutor
    Nov 11, 2020
    Connected devices are not showing up in Nighthawk iOS app ver. 2.7.0.27 (iOS 14.2)
    I tried offloading the app and reinstalled it but nothing changed...