NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Parental Controls Won't Quit
I get blocked randomly by parental controls on visits to harmless websites. I've turned off parental controls completely. I've even restored the router to factory condtion. But I still get blocked by a screen that says "This website is not allowed. Parental control is blocking the content of this website from viewing." I often have to use my phone to get info from non-threatening sites. How can I stop the madness? I've updated to the latest firmware.
The Arris model reports that it's a gateway router as well. Is the modem fully bridged? If not, it should be to allow the NG router to handle internet and NAT traffic. You maybe in a double NAT condition.
5 Replies
Has a factory reset be performed and the set up the router from scratch?
What is the Mfr and model# of the ISP modem?
Does this happen on all devices or one particular device?
Any PC security software enabled on the PC?
Reset to factory and new setup sequence.
Others get the same treatment. Both wired and wireless.
Using Windows Defender. Doesn't help to turn it off.
ISP modem is an Arris DG860
The Arris model reports that it's a gateway router as well. Is the modem fully bridged? If not, it should be to allow the NG router to handle internet and NAT traffic. You maybe in a double NAT condition.
If the modem can't be bridged, you can use the modems DMZ for the IP addresss the NG router gets from the Modem for another solution for this.
I just bought an X4S AC25600 Nighthawk wifi modem. Model D7800 in Sydney Australia. I bought it thinking that I could access Circle Disney parental control features. I updated the firmware to V 1.0.1.34....Downloaded the Circle app onn my android phone S7. It seems that the router is NOT compatible with Circle....Hope there's an update from Netgear coming out soon..I need help please..:)
Chronicmarco