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Forum Discussion

felipemotta's avatar
felipemotta
Tutor
Jun 25, 2018

ReadyCLOUD not showing any attached drives in R7000

Hi,    I've got a R7000 router with the latest firmware version (R7000-V1.0.9.32_10.2.34.zip) and my drives aren't shown at ReadyCloud through web interface.  I've already tried everything I co...
Features
Firmware
Troubleshooting
schumaku's avatar
schumaku
Guru - Experienced User
Jul 20, 2018

There is a firmware R7000 Firmware Version 1.0.9.34 available, the release notes mention just...

 

  • Fixes the issue where the computer couldn’t upload files using ReadyCLOUD

...so certainly worth a try.

felipemotta's avatar
felipemotta
Tutor
Jul 20, 2018

 

I've already updated, but the issue remains.

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jul 20, 2018

    Could be a volatile or temporary cloud issue - however you seem to experience it for a longer time already, so this is unlikely.

     

    Assuming there are no issues with the DNS probably blocking access for some domains, and not being able to see the screenshots yet there are no "crazy" names for the name of the shared folder(s) - just A..Z/a..z/0..9 just to exclude some potential issues?

     

     

    • felipemotta's avatar
      felipemotta
      Tutor
      Jul 21, 2018

      I'm an IT guy and I'm pretty aware that sometimes using special caracters in filenames and folders can be a huge problem. The folders names are really simple, just "Private" and "Public". Not a big deal for a linux based router.

       

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Jul 22, 2018

        The screen shots had not be made visible at that time - sorry for the now obsolete questions.

         

        Let me guess the remote administration using the Nighthawk App (why ever only ReadyNAS does allow remote Web admin access over ReadyCloud) is possible?

         

        I fear there is not much the community can help - except that some other R7000 owners would chime in reporting success or failure on seeing and working with the R7000 ReadyCloud shared folders and files. Probably time for a factory reset attempt?

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 21, 2018
    felipemotta wrote:

     

    I've already updated, but the issue remains.

     

    Did you reset the router to factory settings after the firmware flash?

    New firmware sometimes introduces changes that are not compatible with the old configuration.

    So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

    This is a nuisance because you then have to reconfigure the device all over again.

    You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will then know if the reset fixed the problem.