RS500 connected devices list doesn't match nighthawk and home assistant apps

Hi furry, I've spent a generous amount of time on the phone with technical support over the past month. Netgear needs to revise their policies to allow for escalation to the engineering team sooner without burdening the consumer so much with multiple repetitive diagnostic sessions, screenshots, follow up calls, etc. Especially when it is clearly not an issue on my end. Most consumers will give up at this point and the problems in Netgear's hardware will never get resolved. Engineering's job is to diagnose/debug/fix these issues. They are paid to do this, I am not, I'm asking that my time be honored. It is poor user experience to get an expensive new router, report an issue with it, and be forced to go through an extensive beaurecratic process, and receive dismissive comments such as "keep in contact". I realize Netgear may want to prevent engineer burnout, but I am also burnt out. Engineering needs to fix this issue, it is a basic function of the router to report the list of connected devices, I cannot expend further energy on this.