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Forum Discussion
WiFi randomly drops on Apple devices
I just installed the rs600 wifi router on Sunday using the nighthawk app. Apple iPhone and IPad devices were randomly losing wifi but after turning off the devices turning off and on the wifi it would spin and show something about weak security. Then eventually after turning it off then on a few times it would appear without the weak security message. I restarted my modem, then restarted the router and updated the firmware. It stayed ok for about 4 hours and then it went back to the drops and the weird weak security message. I used to see that on my old router so I’m wondering is there something either on the ipad or iPhone I need to set or is there a setting I need to adjust on the nighthawk app?
Anyone run in to this? I called support and they told me my devices need to settle in to the new router. I always thought on or off. Not some random issue where it works and then doesn’t.
2 Replies
and show something about weak security
Would help to see a screen capture of this message. What security option is being used for the WiFi network?
(see page 72 of the User Manual: https://www.downloads.netgear.com/files/GDC/RS600/RS600_UM_EN.pdf)
What iOS versions are on the Apple devices?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is IPv6 Enabled or disabled?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz and 69 on 6Ghz.
Set Mixed Mode WPA2/WPA3.
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router
I just installed the rs600 wifi router on Sunday using the nighthawk app. Apple iPhone and IPad devices were randomly losing wifi but after turning off the devices turning off and on the wifi it would spin and show something about weak security. Then eventually after turning it off then on a few times it would appear without the weak security message. I restarted my modem, then restarted the router and updated the firmware. It stayed ok for about 4 hours and then it went back to the drops and the weird weak security message. I used to see that on my old router so I’m wondering is there something either on the ipad or iPhone I need to set or is there a setting I need to adjust on the nighthawk app?
Anyone run in to this? I called support and they told me my devices need to settle in to the new router. I always thought on or off. Not some random issue where it works and then doesn’t.
