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Forum Discussion
Wireless loss
I'd like to know why I keep losing the wireless connection?? When I open the Netgear Genie I hve to refresh the wireless. Thankx!
6 Replies
Hi MarkWeigand,
1. What is the firmware version of the router?
2. Are you referring to the NETGEAR Genie app/program or the router UI accessible via a browser?
3. Are all your wireless devices affected?
4. Is the wired connection working fine when the issue occurs?
5. Have you tried resetting the router?
Regards,
Dexter
Community Team
Hi MarkWeigand,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamOK SORRY I HAVE NOT REPLIED. WHEVER I OPEN THE NETGEAR HENIE, THE WIFI CONNECTION IS NOT CONNECTED. I MUST REFRESH IT. I'VE TRIED UNPLUGGING EVERYTHING AND MAKING SURE IT IS WIRED CORRECTLY.
I DO NOT KNOW WHAT FIRMWARE VERSION IT IS. ITS LIKE 2 MONTHS OLD MAYBE 4 MONTHS OLD
